At a Glance
- Tasks: Lead a dynamic clinical operations team to deliver top-notch pharmacy services and ensure patient safety.
- Company: Join Ashtons, a forward-thinking company focused on customer-centric healthcare solutions.
- Benefits: Competitive salary, professional development opportunities, and a supportive work culture.
- Other info: Opportunity for career growth and involvement in innovative clinical practices.
- Why this job: Make a real impact in healthcare while leading a passionate team of professionals.
- Qualifications: Registered pharmacist with leadership experience and strong communication skills.
The Head of Clinical Operations is accountable to the Clinical Director for the management and operational leadership of the in-situ outsourced clinical services team within the Ashtons portfolio.
The role provides leadership to a network of pharmacists and technicians to ensure the successful delivery of ‘best in class’ customer-focused pharmacy services, meeting defined Key Performance Indicators and ensuring highest standards of patient safety.
The Head of Clinical Operations is responsible for managing and building successful relationships with customers of all levels across the portfolio, in line with the Ashtons Account management framework. This includes collaborating with the Ashtons Sales team to nurture new client relationships at pre-sale stage through to the successful onboarding of new servicing locations.
The role will work closely with the Head of Clinical Quality to drive continuous improvement within clinical practice across the network; fostering a culture of positivity, collaboration and continuous professional development.
Principal Accountabilities:
- Demonstrate role model leadership behaviours to foster a culture of positivity, collaboration and continuous improvement across the clinical service function
- Budgetary and resource planning of the function to ensure adequate coverage of staff at all times, including robust pipeline management
- Responsible for overall performance and personal development of the service function, setting clear objectives and priorities aligned with organisational goals
- Oversight of day to day performance of the service function as a whole to meet assigned Key Performance Indicators (KPIs), Customer Satisfaction metrics (CSAT) and Service Level Agreements (SLAs); owning actions plans as required to deliver improvements
- Act as key account manager / escalation point for customers across the clinical service function; to ensure continued strong relationships, demonstration of value and realisation of revenue growth
- Responsible for the adherence to company policies and procedures across all direct and indirect reports; including clinical practice, Health & Safety, capability and disciplinary policies
- Foster a culture of consistent improvement in service and clinical practice, to enable the delivery of the highest standards of patient safety
- Collaborate with the Head of Clinical Quality within the development of medicines management and clinical guidance frameworks, and championing the rollout and cascade of such changes to the clinical services team
- Manage the strategic onboarding of new customers, from pre-sale consultative stage through t the successful delivery of ‘business as usual’ operations
- Personal agility within response to operational challenges and incident management, implementing contingency plans to minimise disruptions to service delivery where required
- Lead on function wide performance evaluation (including identification of service gaps/deficiencies), investigating and resolving incidents, complaints and disciplinary matters and formulating/supporting appropriate remedial action.
- Represent the service function in feedback to the Executive Team and operational and strategic meetings, within the Agentis governance framework.
- Lead function level events such as the annual Clinical Conference and field meetings
- Deputise for the Clinical Director as required.
- Pharmacist, registered with the General Pharmaceutical Council (GPhC).
- Relevant post-graduate study (post graduate diploma or equivalent)
- Proven experience in a leadership or managerial role within a pharmacy setting.
- Extensive clinical experience and proficiency in pharmaceutical care.
- Demonstrated ability to lead and motivate multidisciplinary teams.
- Strong understanding of quality assurance, risk management, and clinical governance principles.
- Excellent communication, interpersonal, and organisational skills.
- Keep abreast of policy and professional development within your area of professional expertise.
- Proven time management skills, to meet objectives within agreed timescales.
- Coaching and Mentoring qualification
- Accreditation with relevant professional body e.g. RPS Faculty, CMHP credentialed.
- Quality and Improvement work in a hospital environment
- Palliative Care Experience
Head of Clinical Operations (Mat Leave cover) employer: Agentis Health Group
Ashtons is an exceptional employer for Clinical Pharmacists, particularly in the vibrant city of Plymouth, where you will have the opportunity to specialise in Mental Health and Palliative Care. Our supportive work culture prioritises continuous personal development and service improvement, allowing you to grow your clinical skills without the demands of dispensary work. With a commitment to high-quality care and a focus on patient-centred services, Ashtons fosters an environment where you can thrive as part of a multi-professional team dedicated to making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Clinical Operations (Mat Leave cover)
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Agentis Health Group.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Agentis Health Group.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Agentis Health Group, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Head of Clinical Operations (Mat Leave cover)
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Agentis Health Group.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Agentis Health Group.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Agentis Health Group. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Agentis Health Group. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Agentis Health Group
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Agentis Health Group’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
