At a Glance
- Tasks: Deliver top-notch customer support and coordinate bookings for our innovative platform.
- Company: Join a fast-paced PropTech startup with a mission to redefine home services.
- Benefits: Competitive salary, equity options, and a hybrid work model in London.
- Other info: Great opportunity for growth in a supportive and collaborative environment.
- Why this job: Be part of a dynamic team making a real difference in the property industry.
- Qualifications: 1-2 years in customer support or operations, with strong communication skills.
The predicted salary is between 30000 - 32000 £ per year.
As a Customer Support & Operations Associate, you will play a key role in ensuring a smooth and trusted experience for both homeowners and service providers using the Hey Alfie platform. You will handle customer queries, help coordinate quotes and bookings, and maintain accurate records in our systems. You will work closely with the wider team, taking ownership of workflows while escalating more complex issues. This is a hands-on role for someone who is hardworking, empathetic and organised. You should be comfortable communicating via phone, email and WhatsApp. This role is well-suited to someone with experience in customer support or service operations who is ready to step into a fast-paced, growing startup and develop further.
If you are excited about helping build a category-defining PropTech startup, we would love to hear from you.
Responsibilities- Deliver exceptional customer support across phone, chat, email and WhatsApp, resolving issues in a friendly and efficient way.
- Liaise directly with trusted service providers — from plumbers to surveyors — to source quotes, confirm availability and coordinate bookings.
- Support users in reviewing quotes, making payment and tracking job progress from start to finish.
- Proactively manage cases to ensure all parties are kept informed and satisfied with the service outcome.
- Use a CRM system (HubSpot) to enter job information, log all conversations, manage tasks and track job progress.
- Take ownership of routine cases, escalating complex or sensitive issues to the wider team.
- Gather feedback from users and providers to share with the team.
- Contribute to improving internal workflows and adopting new tools as we scale.
- Minimum 1-2 years of experience in a customer support, service coordination or operations role (startup, property services, or tech environment a plus).
- Excellent written and verbal communication skills, with a clear, friendly and professional manner.
- Highly organised with strong attention to detail and ability to manage multiple tasks.
- Empathetic and people-focused, with the ability to build trust and calmly resolve issues.
- Comfortable using CRM systems such as HubSpot.
- Proactive, dependable and motivated to learn in a fast-moving startup.
- Background in property, home services, trades or startups is a plus, but not essential.
Hybrid — London-based, with 2-3 days in-office (Central/East London)
Employment TypeFull-time
Salary£30,000 - £32,000 starting base salary and equity options
Customer Support & Operations Associate in London employer: Agentic AI for Real Estate Management
At Hey Alfie, we pride ourselves on fostering a dynamic and inclusive work environment that empowers our employees to thrive. As a Customer Support & Operations Associate, you'll benefit from a supportive team culture, opportunities for professional growth, and the chance to make a real impact in a fast-paced PropTech startup. With a competitive salary and equity options, along with the flexibility of a hybrid working model in vibrant London, we are committed to ensuring our employees feel valued and engaged.
Contact Details:
Agentic AI for Real Estate Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support & Operations Associate in London
✨Tip Number 1
Get to know the company inside out! Research Hey Alfie, their values, and what makes them tick. This way, when you chat with them, you can show you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers via phone, email, and WhatsApp, try role-playing different scenarios with a friend. This will help you feel more confident and prepared for any questions they throw your way.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you juggled multiple tasks or resolved customer issues efficiently. Be ready to share these stories during your interview to demonstrate your capabilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at Hey Alfie!
We think you need these skills to ace Customer Support & Operations Associate in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support & Operations Associate role. Highlight your relevant experience in customer support and service operations, and show us how your skills align with what we're looking for.
Show Off Your Communication Skills:Since you'll be communicating with customers and service providers via phone, email, and WhatsApp, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and friendly language in your application to give us a taste of how you interact with others.
Be Organised and Detail-Oriented:We love candidates who are highly organised and pay attention to detail. In your application, share examples of how you've managed multiple tasks or projects effectively in the past. This will show us that you're ready to take ownership of workflows in our fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Agentic AI for Real Estate Management
✨Know the Platform Inside Out
Before your interview, take some time to explore the Hey Alfie platform. Familiarise yourself with its features and how it benefits both homeowners and service providers. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Support Skills
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your empathetic approach and how you maintained a positive relationship with customers. This is crucial for a role that revolves around delivering exceptional support.
✨Demonstrate Organisational Skills
Since the role requires managing multiple tasks, be ready to discuss how you stay organised. You could mention tools or methods you use to keep track of your workload, especially if you have experience with CRM systems like HubSpot.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
