At a Glance
- Tasks: Lead and optimise our trades team to ensure top-notch home service delivery.
- Company: Join a pioneering PropTech startup revolutionising homeownership with AI.
- Benefits: Enjoy a hybrid work model, competitive salary, and growth opportunities.
- Other info: Dynamic role with a chance to shape the future of home services.
- Why this job: Be part of a mission to simplify home management and make a real impact.
- Qualifications: Experience in team management and scheduling within a field-based environment.
The predicted salary is between 36000 - 60000 £ per year.
We’re on a mission to revolutionise homeownership by building an AI-powered PropTech platform that makes managing a home effortless. From handling maintenance and repairs to finding the right service providers and staying on top of admin, managing a home is fragmented, time-consuming and inefficient. Hey Alfie is designed to simplify homeownership by combining automation, expert guidance, and seamless access to services. By leveraging AI and home data, we’re redefining how homes are managed — turning a traditionally reactive, manual process into a proactive, intelligent experience.
With a £560bn+ property services market in the UK alone, we are building the foundation for a scalable, AI-native platform that will transform home management. This is a rare opportunity to join a highly experienced and ambitious founding team at the ground floor, and play a pivotal role in shaping one of our core business areas.
We are hiring our first Field Operations Manager to oversee our in-house trades team in London. Reporting to the UK General Manager, you will own the performance, coordination and efficiency of our trades team — ensuring jobs are delivered to the highest standard. You will directly manage the trades team, building a professional, accountable culture and serving as the key link between the field and the wider business.
You will be key to our day-to-day field operations, overseeing team scheduling, supporting job quoting, managing materials and fleet readiness, providing on-job support and acting as the primary escalation point for operational issues. While much of the role is desk-based planning and coordination, you will be expected to regularly spend time on-site — supporting trades, quoting, resolving issues and maintaining quality standards.
- Review job scopes, provide practical input on approach and materials, and support accurate quoting for larger or more complex works.
- Finalise job costs and support invoice approval prior to billing.
- Maintain high quality standards across completed works through regular field engagement.
- Ensure vans, tools and workwear are maintained and operationally ready.
Experience in an operational, supervisory or team management role within a field-based setting.
Experience with scheduling, workforce planning or job allocation.
Full UK driving licence and willingness to travel across London.
Hybrid London-based, with 3 days in-office (Central/East London). Full-time.
Network and Field Tech Operations Manager in London employer: Agentic AI for Home and Property Services
At Hey Alfie, we pride ourselves on being an innovative employer that values collaboration and professional growth. Our dynamic work culture fosters creativity and accountability, allowing you to make a real impact in the rapidly evolving PropTech industry. With a focus on employee development and a supportive environment, you'll have the opportunity to thrive while contributing to our mission of transforming homeownership in London.
Contact Details:
Agentic AI for Home and Property Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Network and Field Tech Operations Manager in London
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, or even online webinars related to PropTech and field operations. The more people you connect with, the better your chances of landing that dream job.
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or message can show your enthusiasm and keep you on their radar. We love seeing candidates who are proactive!
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand how they’re revolutionising homeownership and think about how your skills can contribute to that mission. Show us you’re passionate about what we do!
✨Tip Number 4
Leverage our website for job openings and updates. We regularly post new opportunities, and applying directly through our site can give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Network and Field Tech Operations Manager in London
Some tips for your application 🫡
Show Your Passion for Home Management:When writing your application, let us know why you're excited about revolutionising homeownership. Share any personal experiences or insights that connect you to our mission at Hey Alfie. We love seeing genuine enthusiasm!
Highlight Relevant Experience:Make sure to showcase your experience in operational roles, especially if you've managed teams or worked in field-based settings. We want to see how your background aligns with the responsibilities of the Field Operations Manager role.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate clarity, so don’t be afraid to get straight to the good stuff!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Don’t miss out on being part of our journey!
How to prepare for a job interview at Agentic AI for Home and Property Services
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission and values. Understand how their AI-powered platform works and what makes it unique in the property services market. This will not only show your enthusiasm but also help you align your answers with their goals.
✨Showcase Your Operational Expertise
Be ready to discuss your experience in managing teams and operations. Prepare specific examples of how you've improved efficiency or quality in previous roles. Highlight your skills in scheduling and workforce planning, as these are crucial for the Field Operations Manager position.
✨Demonstrate Problem-Solving Skills
Since the role involves acting as a primary escalation point for operational issues, think of scenarios where you've successfully resolved conflicts or challenges in a field-based setting. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company. Inquire about the team culture, the tools they use for scheduling, or how they measure success in field operations. This shows you're genuinely interested and engaged.
