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- Tasks: Manage customer queries and coordinate seamless interactions between homeowners and service providers.
- Company: Tech-driven property services company focused on innovation and customer satisfaction.
- Benefits: Starting salary of £30,000 – £32,000, equity options, and hybrid work flexibility.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: 1-2 years in customer support or service operations with strong communication skills.
- Other info: Exciting opportunity for growth in a supportive and tech-savvy environment.
The predicted salary is between 30000 - 32000 £ per year.
A tech-driven property services company is seeking a Customer Support & Operations Associate to ensure seamless interactions between homeowners and service providers. You will manage customer queries, coordinate quotes, and maintain accurate records using a CRM.
Ideal candidates have 1-2 years of experience in customer support or service operations, and are adept at communication, organization, and resolving issues empathetically.
This full-time hybrid role in London offers a starting salary of £30,000 – £32,000 with equity options.
Hybrid Customer Support & Ops Specialist employer: Agentic AI for Home and Property Services
Contact Detail:
Agentic AI for Home and Property Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Support & Ops Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get that interview, be ready to showcase your skills and experiences. Think about how your background in customer support aligns with the role and prepare to share specific examples.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. It gives you a better chance to stand out and shows your genuine interest in the company.
We think you need these skills to ace Hybrid Customer Support & Ops Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support or service operations. We want to see how your skills align with the role, so don’t be shy about showcasing your communication and organisational abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your past experiences have prepared you for it. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Problem-Solving Skills: In your application, give examples of how you've resolved customer issues in the past. We value empathy and effective problem-solving, so share specific instances where you made a difference for a customer.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Agentic AI for Home and Property Services
✨Know the Company Inside Out
Before your interview, take some time to research the tech-driven property services company. Understand their mission, values, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Support Skills
Since the role focuses on customer support and operations, prepare examples from your past experience that highlight your communication skills and ability to resolve issues empathetically. Think of specific situations where you turned a negative customer experience into a positive one.
✨Familiarise Yourself with CRM Tools
As you'll be using a CRM to maintain records, it’s beneficial to brush up on any relevant CRM software you’ve used before. If you’re familiar with specific tools, mention them during the interview to demonstrate your readiness for the role.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows that you’re not just interested in the job, but also in how you can contribute to the company’s success.
