Field Operations Manager

We’re on a mission to revolutionise homeownership by building an AI-powered PropTech platform that makes managing a home effortless. Homeownership should be simple, but today it’s anything but. From handling maintenance and repairs to finding the right service providers and staying on top of admin, managing a home is fragmented, time-consuming and inefficient. We believe there’s a better way. Hey Alfie is designed to simplify homeownership by combining automation, expert guidance, and seamless access to services. By leveraging AI and home data, we’re redefining how homes are managed — turning a traditionally reactive, manual process into a proactive, intelligent experience.

We are VC-backed, have secured top-tier investors, and are publicly launching in the second half of this year. With a £560bn+ property services market in the UK alone, we are building the foundation for a scalable, AI-native platform that will transform home management. This is a rare opportunity to join a highly experienced and ambitious founding team at the ground floor, and play a pivotal role in shaping one of our core business areas.

The Role: We are hiring our first Field Operations Manager to oversee our in-house trades team in London. Reporting to the UK General Manager, you will own the performance, coordination and efficiency of our trades team — ensuring jobs are delivered to the highest standard. You will directly manage the trades team, building a professional, accountable culture and serving as the key link between the field and the wider business.

You will be key to our day-to-day field operations, overseeing team scheduling, supporting job quoting, managing materials and fleet readiness, providing on-job support and acting as the primary escalation point for operational issues. This is a hands-on role requiring strong organisation alongside a practical understanding of residential repair and maintenance work. You should be comfortable discussing job approaches with tradespeople, sense-checking materials requirements, and contributing to realistic delivery plans. While much of the role is desk-based planning and coordination, you will be expected to regularly spend time on-site — supporting trades, quoting, resolving issues and maintaining quality standards.

• Line manage the in-house trades team, fostering a professional, accountable culture
• Own daily and weekly scheduling, optimising job allocation to maximise utilisation and minimise inefficiencies
• Provide operational oversight and act as the escalation point for issues arising during jobs
• Act as the representative of the trades team within the organisation, ensuring clear communication and aligned priorities
• Review job scopes, provide practical input on approach and materials, and support accurate quoting for larger or more complex works
• Oversee materials procurement
• Ensure accurate timesheet reporting
• Finalise job costs and support invoice approval prior to billing
• Maintain high quality standards across completed works through regular field engagement
• Ensure vans, tools and workwear are maintained and operationally ready

• Hands-on experience in a trade or residential maintenance environment
• Experience in an operational, supervisory or team management role within a field-based setting
• Practical understanding of residential repair and improvement works
• Experience with scheduling, workforce planning or job allocation
• Comfortable tracking time, materials and job costs
• Strong organisational and communication skills
• Comfortable working in a fast-paced, reactive environment with frequent context switching
• Calm and solutions-focused under pressure, with the ability to maintain team confidence when issues arise
• Motivated to build a high-performing, accountable team culture
• Full UK driving licence and willingness to travel across London

Location: Hybrid London-based, with 3 days in-office (Central/East London)

Employment Type: Full-time

£40,000-50,000 base salary and equity options