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For Companies At a Glance
- Tasks: Deliver top-notch customer support and coordinate bookings for homeowners and service providers.
- Company: Join a fast-paced startup that values teamwork and innovation.
- Benefits: Competitive salary, equity options, and a hybrid work model.
- Why this job: Make a real difference by helping people and building trust in a growing platform.
- Qualifications: 1-2 years in customer support or operations, with strong communication skills.
- Other info: Opportunity to grow in a dynamic environment with a focus on learning.
The predicted salary is between 30000 - 32000 £ per year.
As a Customer Support & Operations Associate, you will play a key role in ensuring a smooth and trusted experience for both homeowners and service providers using the Hey Alfie platform. You’ll handle customer queries, help coordinate quotes and bookings, and maintain accurate records in our systems. You’ll work closely with the wider team, taking ownership of workflows while escalating more complex issues. This is a hands‑on role for someone who is hardworking, empathetic and organised. You should be comfortable communicating via phone, email and WhatsApp, and making regular outbound calls to both homeowners and service providers, keeping momentum on cases and ensuring tasks move forward without delay. This role is well‑suited to someone with experience in customer support or service operations who is ready to step into a fast‑paced, growing startup and develop further.
Responsibilities
- Deliver exceptional customer support across phone, chat, email and WhatsApp, resolving issues in a friendly and efficient way.
- Liaise directly with trusted service providers — from plumbers to surveyors — to source quotes, confirm availability and coordinate bookings.
- Support users in reviewing quotes, making payment and tracking job progress from start to finish.
- Proactively manage cases to ensure all parties are kept informed and satisfied with the service outcome.
- Use a CRM system (HubSpot) to enter job information, log all conversations, manage tasks and track job progress.
- Take ownership of routine cases, escalating complex or sensitive issues to the wider team.
- Gather feedback from users and providers to share with the team.
- Contribute to improving internal workflows and adopting new tools as we scale.
Requirements
- Minimum 1-2 years of experience in a customer support, service coordination or operations role (startup, property services, or tech environment a plus).
- Excellent written and verbal communication skills, with a clear, friendly and professional manner.
- Confident making outbound phone calls and comfortable driving progress through proactive follow ups.
- Highly organised with strong attention to detail and ability to manage multiple tasks.
- Empathetic and people‑focused, with the ability to build trust and calmly resolve issues.
- Comfortable using CRM systems such as HubSpot.
- Proactive, dependable and motivated to learn in a fast‑moving startup.
- Background in property, home services, trades or startups is a plus, but not essential.
Location: Hybrid: London-based, with 1–2 days in‑office (Central/East London)
Employment Type: Full‑time. This role includes Saturday working as part of the weekly schedule.
Compensation: £30,000 – £32,000 starting base salary and equity options.
Customer Support & Operations Associate employer: Agentic AI for Home and Property Services
Contact Detail:
Agentic AI for Home and Property Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support & Operations Associate
✨Tip Number 1
Get to know the company inside out! Research Hey Alfie, their values, and how they operate. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries via phone, email, and WhatsApp, make sure you're comfortable with all these platforms. Role-play with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or cases in the past. This will demonstrate your ability to keep things running smoothly, which is key for this role.
✨Tip Number 4
Don't forget to follow up! After your interview, send a thank-you message to express your appreciation. It’s a great way to keep the conversation going and show your enthusiasm for the position.
We think you need these skills to ace Customer Support & Operations Associate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support & Operations Associate role. Highlight your relevant experience in customer support and operations, and show us how your skills align with what we're looking for.
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your excellent written and verbal skills in your application. Use a friendly and professional tone, just like you would when interacting with our customers!
Be Organised and Detail-Oriented: We love candidates who are organised and pay attention to detail. In your application, mention any tools or systems you've used to manage tasks and keep track of information, especially if you've worked with CRM systems like HubSpot.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Agentic AI for Home and Property Services
✨Know the Platform Inside Out
Before your interview, take some time to explore the Hey Alfie platform. Familiarise yourself with how it works, the services offered, and the common issues users might face. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Communication Skills
Since this role involves a lot of communication via phone, email, and WhatsApp, be prepared to demonstrate your communication style during the interview. Practice articulating your thoughts clearly and concisely, and think of examples where you've successfully resolved customer queries in a friendly manner.
✨Highlight Your Organisational Skills
The job requires strong organisational skills, so come ready to discuss how you manage multiple tasks and keep track of details. You could share specific tools or methods you use to stay organised, especially if you have experience with CRM systems like HubSpot.
✨Emphasise Your Empathy and Problem-Solving Abilities
Being empathetic is key in customer support. Prepare to share stories that illustrate your ability to understand customer needs and resolve issues calmly. Think about times when you turned a negative experience into a positive one, as this will resonate well with the interviewers.
