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- Tasks: Deliver top-notch client service and support daily operations in our Customer Service Team.
- Company: Join Agent Provocateur, a leading British lingerie brand known for empowering confidence.
- Benefits: Enjoy a full-time role in a vibrant office with opportunities for growth and development.
- Why this job: Be an ambassador for a luxury brand while enhancing customer experiences and making a difference.
- Qualifications: Previous experience in customer service for premium brands and strong communication skills required.
- Other info: Familiarity with Zendesk or ERP systems is a plus; proactive thinkers will thrive here.
The predicted salary is between 36000 - 60000 £ per year.
Agent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence.
We are currently recruiting for friendly and confident Senior Customer Service Advisor to join our Customer Services department in our Market road, London Head Office on a full-time basis.
As a Senior Customer Service Advisor, you will be responsible for delivering impeccable client service, supporting the day to day operations of the Head Office Customer Service Team and act as an ambassador of our brand.
As a Senior Customer Service Advisor you will:
- Have previous experience working within a Customer Service or Sales Assistant role for a premium/luxury brand.
- Be highly organised and able to prioritise customer queries and issues during busy periods.
- Be proactive, show initiative and suggest ideas to improve the current service offering.
- Possess strong written and verbal communications skills and confident telephone manners.
- Have previous experience working with Zendesk or other customer service management platforms and ERP systems.
- Process transactions in the group web and ERP systems to facilitate smooth order and return process flows for customers.
- Liaise closely with complementary departments, from sales to dispatch, delivery to aftercare. Always follow up on customer orders when required to ensure a seamless customer experience.
Senior Customer Service Advisor employer: Agent Provocateur
Contact Detail:
Agent Provocateur Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the luxury retail market, especially brands similar to Agent Provocateur. Understanding their customer service standards and expectations will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your experience with customer service management platforms like Zendesk. Be prepared to discuss specific examples of how you've used these tools to enhance customer interactions and resolve issues efficiently.
✨Tip Number 3
Highlight your ability to work under pressure and manage multiple customer queries simultaneously. Prepare examples that illustrate your organizational skills and how you prioritize tasks effectively in a busy environment.
✨Tip Number 4
Demonstrate your proactive approach by coming up with ideas for improving customer service. Think about potential enhancements or initiatives that could benefit the team and be ready to share them during your conversation.
We think you need these skills to ace Senior Customer Service Advisor
Some tips for your application 🫡
Understand the Brand: Familiarize yourself with Agent Provocateur's brand values and product offerings. This will help you tailor your application to reflect your alignment with their mission of empowering confident individuals.
Highlight Relevant Experience: Emphasize your previous experience in customer service or sales, particularly within premium or luxury brands. Provide specific examples of how you've delivered exceptional service in past roles.
Showcase Communication Skills: Since strong written and verbal communication skills are crucial for this role, ensure your application is well-written and free of errors. Consider including a brief example of a successful customer interaction.
Demonstrate Proactivity: Mention any instances where you've taken initiative to improve customer service processes or resolved issues effectively. This will show that you can contribute positively to the team.
How to prepare for a job interview at Agent Provocateur
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your previous roles where you went above and beyond to assist customers, especially in a premium or luxury setting.
✨Demonstrate Your Organizational Skills
Prepare to discuss how you prioritize tasks during busy periods. You might want to share a situation where you successfully managed multiple customer queries at once, showcasing your ability to stay organized under pressure.
✨Familiarize Yourself with Zendesk
Since experience with Zendesk or similar platforms is crucial, take some time to familiarize yourself with its features. Be ready to discuss how you've used such tools in the past to enhance customer interactions and streamline processes.
✨Emphasize Your Communication Skills
Strong written and verbal communication skills are key for this role. Prepare to demonstrate your confident telephone manner and provide examples of how you've effectively communicated with customers and colleagues in previous positions.
