Franchise & Wholesale Sales Operations Executive (12m FTC)

Agent Provocateur is an iconic British lingerie, nightwear and accessories brand founded in 1994 with retail stores across North America, Europe and the UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence. We are currently recruiting for a Sales Operations Executive to join the Franchise & Wholesale department in our Market Road, London Head Office. Purpose of the role: To support the team across a wide array of endeavours, from aiding in business development, forecasting data or analysing trends, to strengthening existing relationships. Main duties and responsibilities: Accurate orderbook management including the collation of both seasonal and continuity product orders and trackers. Review product selection/mix with forecast expectations with Partnership Manager and liaise with Partners to maximise orders. Ensuring pro-active and accurate communication to inform Partners of order discrepancies, cancellations and price changes. Maintain an accurate orderbook across all stock management systems. Follow and support the end-to-end stock/system processes to ensure smooth operations and logistics within AP, marketplaces and associated Partner pick up. Identify any issues and pro-actively resolve. Maintain accurate records and administration. Support the end-to-end organisation of all seasonal and in season product sales campaigns, including the sample management, line sheet creation, calendar management, showroom set-up and model bookings. Attend and support all in person and remote sales appointments. Support weekly calls with Partners discussing trade results, product sell thru and key operations. Define actions from meetings to maximise trade and ensure adequate follow up to improve performance. Liaise with Partnership Manager to create and distribute weekly, monthly and seasonal reports outlining Partner trade, product performance and seasonal activities. Create and send weekly communication updates to all Partners covering product updates, promotional activities, training, Marketing, Press & Visuals. Monitor and support the governance of Partner sites, both on and offline to ensure adherence to Brand standards, products are optimised and trading messages are aligned. Develop and nurture strong relationships through clear and effective communication with all Partners and key internal departments. What you’ll need: Demonstrable experience of working within a Franchise and/or Wholesale marketplace in a Sales or Administrative capacity Customer Facing or client management experience An understanding of Franchises, Joint Ventures and Trade Business Partnerships Awareness of global business trends and how other factors may influence the retail/luxury fashion industry A positive, hands-on approach with the ability to manage your workload to deadlines A team player, with great attention to detail and a proactive nature Knowledge of JOOR and Business Central systems would be beneficial Fluency in another language would be advantageous The successful candidate will enjoy benefits such as: 21 days annual leave entitlement + plus Bank holidays each year Generous staff discount across a variety of brands Auto-enrolment into company pension scheme Cycle to work scheme Charity time-bank scheme Ability to purchase additional annual leave