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- Tasks: Coordinate between the office and manufacturing, ensuring smooth operations and excellent customer service.
- Company: Join a well-established window manufacturing business in Wellingborough with a strong reputation.
- Benefits: Enjoy a competitive salary of £30k, 20 days annual leave, and a pension plan.
- Other info: This role offers a constant day shift from 8.30am to 5pm.
- Why this job: Be the vital link in operations, leading a team and making a real impact on customer satisfaction.
- Qualifications: Experience in manufacturing, stock systems, and customer service is essential; window design experience is a plus.
The predicted salary is between 24000 - 42000 £ per year.
Have you worked within a manufacturing setting and feel the time is right to become a leader? Can you bridge the gap between office based functions and the shop floor? We are a well established window manufacturing business based in Wellingborough and we are looking for an Operations Coordinator to coordinate the office team and work alongside the manufacturing operation.
Sounds interesting, what's the package?
- GBP30k per annum, more for those with fenestration experience.
- Constant day shift - 8.30am-5pm.
- 20 days annual leave plus bank holidays and pension.
Tell me more about the role. This role is the glue that links the customer, the office and the shop floor together - a proper operational lynchpin! Ideally you'll have some window design experience but it's not essential. Experience with stock systems, email and excel are key though.
This is a customer facing role. You'll liaise with tradespeople via phone and in person about their orders, manage expectations and deliver great customer service that maintains business and relationships. You'll also oversee design, finance and stock ordering. Errors cost money and you'll be the final check point.
You also need to be a respected leader. Someone who can motivate the shop floor and build relationships across the business.
Sound like the role for you? Tell us why you'd be great.
Operations Coordinator employer: Agenda Partnership
Contact Detail:
Agenda Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator
✨Tip Number 1
Familiarise yourself with the window manufacturing industry. Understanding the specific challenges and processes involved will help you speak confidently about how you can bridge the gap between the office and the shop floor.
✨Tip Number 2
Highlight your leadership skills in conversations or networking events. Being able to motivate a team is crucial for this role, so share examples of how you've successfully led teams in the past.
✨Tip Number 3
Connect with current or former employees of the company on LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare to discuss your experience with stock systems and customer service. Be ready to give specific examples of how you've managed orders and maintained relationships with clients in previous roles.
We think you need these skills to ace Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in manufacturing and any leadership roles you've held. Emphasise your skills in stock systems, customer service, and communication, as these are crucial for the Operations Coordinator position.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the role and how your background makes you a perfect fit. Mention specific experiences that demonstrate your ability to bridge the gap between office functions and the shop floor.
Showcase Your Leadership Skills: Provide examples of how you've motivated teams or improved processes in previous roles. This will help illustrate your capability as a respected leader, which is essential for this position.
Highlight Customer Service Experience: Since this role involves liaising with tradespeople and managing expectations, be sure to include any relevant customer service experience. Discuss how you've successfully handled customer interactions in the past.
How to prepare for a job interview at Agenda Partnership
✨Showcase Your Leadership Skills
As an Operations Coordinator, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or project, highlighting how you inspired others and resolved conflicts.
✨Understand the Manufacturing Process
Familiarise yourself with the window manufacturing process, even if you don't have direct experience. Research common challenges in the industry and be ready to discuss how you can help bridge the gap between the office and the shop floor.
✨Emphasise Customer Service Experience
Since this role is customer-facing, be prepared to talk about your previous customer service experiences. Share specific instances where you managed customer expectations effectively and delivered exceptional service, as this will show your capability in maintaining business relationships.
✨Be Proficient with Tools and Systems
Highlight your experience with stock systems, email, and Excel during the interview. Be ready to discuss how you've used these tools in past roles to improve efficiency and accuracy, as this is crucial for the Operations Coordinator position.