Junior Account Manager

As a Junior Account Manager at Agenda Life Sciences, you will play an important role in strengthening client relationships, supporting account growth and delivering an outstanding customer experience across the Life Sciences and Laboratory Animal Science (LAS) sectors. Working closely with our Account Management, Business Development, Operations, Recruitment, Training and Technical teams, you will develop a strong understanding of our clients’ needs and identify opportunities to provide tailored solutions across our specialist staffing, equipment and training services. This is an excellent opportunity for a proactive, relationship-focused individual looking to develop their commercial skills and build a long-term career in account management within a specialist industry. Key Responsibilities Manage and develop client relationships: Act as the day-to-day contact for an assigned portfolio of accounts, building trusted relationships with stakeholders at all levels and ensuring consistently high standards of service. Identify opportunities for growth: Develop an understanding of clients’ objectives and challenges, identifying opportunities to introduce additional services, generate repeat business and grow existing accounts. Drive client engagement: Proactively connect with clients via telephone, email, LinkedIn, site visits and industry events to maintain regular communication, gather feedback and strengthen partnerships. Deliver tailored solutions: Work with internal teams to understand customer requirements and recommend appropriate staffing, equipment and training solutions. Support sales activity: Prepare presentations, proposals and quotations, contribute to account reviews and tenders, and take ownership of smaller commercial opportunities where appropriate. Coordinate service delivery: Collaborate with Operations, Recruitment, Training and Technical colleagues to support smooth onboarding, effective service delivery and ongoing client satisfaction. Retain and grow accounts: Monitor account activity, contract renewals and client feedback, helping to maximise retention, encourage repeat business and minimise client loss. Maintain accurate records: Keep CRM systems up to date with client contacts, communications, meeting notes, opportunities, proposals and sales forecasts. Contribute to business development: Follow up marketing campaigns, event leads, referrals and other enquiries, sharing relevant new business opportunities with the wider Business Development team. Develop market knowledge: Build an understanding of the LAS market, customer landscape, regulatory environment and industry trends to identify opportunities and respond to changing client needs. Represent Agenda Life Sciences: Attend client meetings, conferences, exhibitions, seminars and networking events, building the company’s profile and developing industry relationships. Support continuous improvement: Share client feedback and market insights with colleagues to help inform account strategies, improve services and identify opportunities for innovation. Achieve commercial objectives: Take ownership of your account portfolio, contribute to individual and company revenue and retention targets, and support the development of account plans for key clients. You will support the growth of three core service areas: Staffing: Permanent, temporary and specialist workforce solutions. Equipment: Products and equipment for laboratory, research and animal facility environments. Training: Technical, professional, compliance and sector-specific training. What We’re Looking For We’re looking for an ambitious, personable and commercially minded individual who enjoys building relationships, understanding customer needs and finding opportunities to deliver value. You’ll be proactive, organised and keen to learn, with the confidence to communicate professionally with a wide range of customers and colleagues. Essential Skills and Experience Excellent written and verbal communication skills, with the confidence to engage professionally by telephone, email and face to face. Strong listening and questioning skills, with the ability to understand client requirements and identify potential solutions. A proactive, positive and solutions-focused approach, with the initiative to follow up opportunities and take ownership of tasks. Strong organisational skills, attention to detail and the ability to prioritise competing demands. Confidence in building and maintaining relationships with stakeholders at different levels of an organisation. The ability to work independently while contributing effectively to a collaborative team. A genuine interest in developing account management, sales, negotiation and presentation skills. Commercial awareness and an interest in client retention, relationship development and business growth. High standards of integrity, professionalism and customer service. Good IT skills, including confidence using CRM systems and Microsoft Office/365. Desirable Skills and Experience Previous experience in account management, customer service, sales, business development or recruitment. Exposure to the Life Sciences, pharmaceutical, biotechnology, Contract Research Organisation (CRO), academic research or Laboratory Animal Science sectors. An understanding of the Laboratory Animal Science industry, including relevant organisations, facilities, roles, equipment, training and services. Existing industry contacts or familiarity with pharmaceutical, biotech, CRO, academic research or animal research organisations. A relevant degree or qualification in Life Sciences, Business, Sales or a related discipline. Previous experience in the sector would be beneficial, but we’re particularly interested in someone with the right attitude, strong relationship-building skills and the motivation to learn and develop. Why Join Agenda Life Sciences? This is an opportunity to develop your career within a specialist Life Sciences business, working alongside experienced colleagues and building relationships across a diverse and technically focused industry. You’ll gain exposure to a broad range of services, develop your commercial capabilities and play a meaningful role in helping our clients find the right solutions for their organisations