At a Glance
- Tasks: Manage customer relationships and drive product adoption in a fast-paced startup.
- Company: Join a rapidly growing cybersecurity startup backed by top-tier investors.
- Benefits: Competitive salary with bonus opportunities and potential for career growth.
- Other info: Hybrid role with a clear path to advance into senior positions.
- Why this job: Gain hands-on experience in sales and customer success while making an impact.
- Qualifications: 2+ years in B2B SaaS, strong communication skills, and a commercial mindset.
The predicted salary is between 35000 - 50000 £ per year.
About Agency Cybersecurity: Agency Cybersecurity is a fast-growing venture-backed startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently. We're backed by top tier investors like Y Combinator and have offices in NYC, Boston, Richmond, and London.
Location: London (local candidates only)
Position Type: Contractor
Compensation: £35,000 – £50,000 OTE (including bonus) + additional commission opportunities
About the Role: We’re hiring a Customer Success Manager / Inside Sales to support and grow relationships with our customers in a fast-paced, high-growth startup environment. This is a hybrid role combining customer success, account management, and inside sales. You’ll be responsible for ensuring customers are successful while also identifying opportunities to expand accounts through upsells and renewals. This role is ideal for someone early in their career who is interested in sales, startups, and building commercial experience quickly.
What You’ll Do:
- Own relationships with a portfolio of customers from onboarding through renewal
- Act as the primary point of contact for day-to-day customer needs
- Drive product adoption and ensure customers achieve their desired outcomes
- Identify and execute upsell and expansion opportunities
- Support and close renewals
- Collaborate with sales, product, and operations teams to improve customer experience
- Maintain accurate account notes and pipeline tracking
What We’re Looking For:
- 2+ years of experience in B2B SaaS or services (customer success, account management, or sales)
- Strong communication and relationship-building skills
- Commercial mindset with interest in sales and revenue ownership
- Highly organized and comfortable managing multiple accounts
- Ability to operate in a fast-paced startup environment
- Must be based in London
Compensation & Structure:
- From £35,000 – £50,000 OTE (base and bonus)
- Additional upside through commission on upsells and renewals
- Contractor role with opportunity to grow into a larger commercial position over time
Why Join:
- Work directly with a US-based startup serving high-growth companies
- Gain hands-on experience across customer success and sales
- Clear path to move into full-cycle sales or senior account management
- High ownership, fast learning, and direct exposure to leadership
Customer Success Manager / Inside Sales (Contractor) employer: agencycyber
Agency Cybersecurity is an exceptional employer for those looking to thrive in a dynamic startup environment. With a strong focus on employee growth, you will gain invaluable hands-on experience in customer success and sales while working closely with leadership. The London office offers a collaborative work culture, competitive compensation, and the unique opportunity to be part of a venture-backed company that is making significant strides in the cybersecurity space.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager / Inside Sales (Contractor)
✨Join Customer Support Communities
Dive into online forums and communities like the Customer Support Community on Slack or Discord. These spaces are goldmines for freelance gigs as members often share clients looking for temporary support, and it's a great way to build your network.
✨Showcase Your Skills
Make sure to have a public portfolio or a strong LinkedIn profile highlighting your customer support skills. Share testimonials, case studies, and examples of how you've helped clients. This kind of visibility can catch the eye of companies seeking freelancers—like how agencycyber might be looking for someone as flexible as you.
✨Freelance Platforms Are Your Friend
Get yourself set up on platforms like Upwork or Freelancer. They’re perfect for scoring short-term contracts in customer support. Plus, you can build your reputation through reviews, which will help you score bigger gigs down the line.
✨Tap into Local Businesses
Local businesses often need temporary customer support, especially during busy seasons. Don’t hesitate to walk into shops or call up local offices. You'd be surprised how many might be open to hiring freelancers like us to help them out!
We think you need these skills to ace Customer Success Manager / Inside Sales (Contractor)
Some tips for your application 🫡
Show Off Your Customer Support Skills:In customer support, we know that communication is key. Highlight your experience in resolving conflicts, understanding customer needs, and handling inquiries effectively. Include real examples from previous roles that demonstrate these skills.
Prepare a Solid Portfolio:As a freelancer, your portfolio is your calling card! Include testimonials from satisfied customers, case studies on how you solved particular problems, and your approach to different customer scenarios. This will demonstrate your versatility and capability in customer support.
Be Clear About Your Availability:Freelance gigs often come with flexible hours, but it's important to outline when you can work. Be open about your availability in your application—this helps the hiring manager at agencycyber know if you can meet their needs without any hiccups!
Tailor Your Application to agencycyber:Every company has its vibe and customer approach. Research agencycyber's mission and their support philosophy. Use this knowledge to personalise your cover letter and show how your style aligns perfectly with theirs—this makes you stand out in the freelance crowd!
How to prepare for a job interview at agencycyber
✨Showcase Your Problem-Solving Skills
Freelancing in customer support means you'll often be solving unique problems on the fly. Be ready to share specific examples where you've effectively addressed customer issues, highlighting your critical thinking and adaptability. It’s all about showing you can think on your feet!
✨Familiarise Yourself with the Tools of the Trade
Knowing your way around customer support tools like Zendesk, Freshdesk, or even CRM systems can set you apart. Make sure to mention any experience with these platforms during the interview to demonstrate your readiness to hit the ground running at agencycyber.
✨Be Ready to Discuss Your Availability and Flexibility
As a freelancer, your availability can be a key factor in the decision-making process. Be prepared to discuss how many hours you can commit and your willingness to work odd hours or on weekends to meet customer needs. This shows your commitment and readiness to jump into the role.
✨Highlight Your Communication Style
In customer support, how you communicate can make or break the customer experience. Be ready to talk about your communication style, perhaps even demonstrating it during the interview. Show that you're personable, empathetic, and capable of conveying complex information clearly to clients.
