At a Glance
- Tasks: Manage customer relationships and drive product adoption in a fast-paced startup.
- Company: Join a venture-backed cybersecurity startup with a dynamic culture.
- Benefits: Competitive salary, commission opportunities, and potential for career growth.
- Other info: Exciting opportunity to grow into a larger commercial role.
- Why this job: Gain hands-on experience in sales and customer success while making an impact.
- Qualifications: 2+ years in B2B SaaS, strong communication skills, and a commercial mindset.
The predicted salary is between 35000 - 50000 € per year.
About Agency Cybersecurity
Agency Cybersecurity is a fast‑growing, venture‑backed startup that provides best‑in‑class cybersecurity and compliance solutions. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently. We are backed by top‑tier investors like Y Combinator and have offices in NYC, Boston, Richmond, and London.
Location: London (local candidates only)
Position Type: Contractor
Compensation: £35,000 – £50,000 OTE (including bonus) + additional commission opportunities
About The Role
We’re hiring a Customer Success Manager / Inside Sales to support and grow relationships with our customers in a fast‑paced, high‑growth startup environment. This hybrid role combines customer success, account management, and inside sales. You’ll be responsible for ensuring customers are successful while also identifying opportunities to expand accounts through upsells and renewals. This role is ideal for someone early in their career who is interested in sales, startups, and building commercial experience quickly.
What You’ll Do:
- Own relationships with a portfolio of customers from onboarding through renewal
- Act as the primary point of contact for day‑to‑day customer needs
- Drive product adoption and ensure customers achieve their desired outcomes
- Identify and execute upsell and expansion opportunities
- Support and close renewals
- Collaborate with sales, product, and operations teams to improve customer experience
- Maintain accurate account notes and pipeline tracking
What We’re Looking For:
- 2+ years of experience in B2B SaaS or services (customer success, account management, or sales)
- Strong communication and relationship‑building skills
- Commercial mindset with interest in sales and revenue ownership
- Highly organized and comfortable managing multiple accounts
- Ability to operate in a fast‑paced startup environment
- Must be based in London
Compensation & Structure:
From £35,000 – £50,000 OTE (base and bonus). Additional upside through commission on upsells and renewals. Contractor role with opportunity to grow into a larger commercial position over time.
Why Join:
- Work directly with a US‑based startup serving high‑growth companies
- Gain hands‑on experience across customer success and sales
- Clear path to move into full‑cycle sales or senior account management
- High ownership, fast learning, and direct exposure to leadership
Customer Success Manager / Inside Sales (Contractor) employer: Agency Cybersecurity
Agency Cybersecurity is an exceptional employer for those looking to thrive in a dynamic startup environment. With a strong focus on employee growth, you will gain invaluable experience in customer success and sales while working closely with leadership. The London office offers a collaborative culture, competitive compensation, and the unique opportunity to contribute to cutting-edge cybersecurity solutions that empower businesses globally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager / Inside Sales (Contractor)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching Agency Cybersecurity inside out. Understand their products, values, and recent news. This will help you tailor your answers and show you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the Customer Success Manager role. Highlight your experience in B2B SaaS and your knack for building relationships—this is your time to shine!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make decisions.
We think you need these skills to ace Customer Success Manager / Inside Sales (Contractor)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Success Manager / Inside Sales. Highlight your experience in B2B SaaS, customer success, and any sales achievements. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about cybersecurity and how your skills align with our mission. Keep it engaging and personal – we love a bit of personality!
Showcase Your Communication Skills:As a Customer Success Manager, strong communication is key. In your application, demonstrate your ability to build relationships and convey complex ideas simply. We’re looking for clarity and confidence in your writing!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Agency Cybersecurity
✨Know Your Stuff
Make sure you understand Agency Cybersecurity's products and services inside out. Familiarise yourself with compliance frameworks like SOC2 and ISO 27001, as well as the challenges businesses face in these areas. This knowledge will help you demonstrate your value during the interview.
✨Showcase Your Communication Skills
As a Customer Success Manager, strong communication is key. Prepare examples of how you've successfully built relationships with clients or resolved issues in the past. Be ready to discuss how you would approach customer interactions and drive product adoption.
✨Demonstrate Your Commercial Mindset
Highlight your understanding of sales and revenue ownership. Think about how you can identify upsell opportunities and support renewals. Bring specific examples from your previous experience where you contributed to revenue growth or improved customer satisfaction.
✨Be Ready for a Fast-Paced Environment
Agency Cybersecurity is a startup, so they’ll want to see that you can thrive in a dynamic setting. Share experiences where you managed multiple accounts or projects simultaneously, and explain how you prioritised tasks to meet deadlines while maintaining quality.
