Agena Group in Slough is seeking a Customer Service Team Leader to manage a 12 month fixed term maternity cover, leading a team of customer service agents and supporting the Customer Service Manager in day-to-day operations.
The role requires coaching, mentoring and the ability to drive performance, SLA achievement and high-quality customer interactions across channels. The successful candidate will be highly organised, calm under pressure and committed to data protection and quality standards.
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Customer Service Team Lead — 12-Month Contract in Slough employer: Agena Group
Agena Group is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation. With a strong focus on employee growth, you will have access to ongoing training and development opportunities, ensuring your career flourishes while making a meaningful impact in the community. Located in the vibrant Southern region, our team enjoys a supportive environment that values performance and client satisfaction, making it a rewarding place to work.
