At a Glance
- Tasks: Drive client success and develop innovative solutions in a dynamic environment.
- Company: Join the UK's leading parking management group, committed to sustainability and growth.
- Benefits: Competitive salary, hybrid working, and a supportive workplace culture.
- Other info: 12-month fixed term contract with opportunities for personal and professional growth.
- Why this job: Make a real impact while working with ambitious and innovative teams.
- Qualifications: Experience in B2B account management and a passion for client relationships.
The predicted salary is between 30000 - 30000 £ per year.
As the UK's leading parking and technology-enabled management group, we support more than 9,000 locations across housing, healthcare, education and commercial estates. We're proud to be Carbon Neutral Britain certified and committed to creating positive outcomes for our clients, communities and colleagues alike. We're growing quickly, investing heavily in technology and expanding into new sectors, creating exciting opportunities for people who want to make an impact and be part of something ambitious. This role is based with Parking Control Management in Slough on a 12 month FTC to cover maternity leave.
We are looking for an experienced Account Manager who thrives on creativity and innovation, delivering tailored, out-of-the-box solutions to meet client needs. You should be an ambitious, self-driven professional with a proven history of success in B2B client-facing roles. Your exceptional communication skills and ability to think on your feet will enable you to navigate and resolve client challenges with ease and efficiency.
As an integral part of the Account Management Team, you will play a critical role in advancing business development efforts. This position offers the opportunity to make a meaningful impact, driving the Group's success during an exciting phase of growth and expansion.
Responsibilities And Duties
- Retention: formulate and execute effective plans to protect and defend key accounts
- Growth: drive continued sales, improvement, innovation, profitability and growth
- Competition: evaluate our wallet share and ensure it is maximised
- Client champion: proactively support our client's social value initiatives
- Collaboration: partner with your sales colleagues to identify new opportunities
- Visibility: conduct client presentations, site visits and attend offices on a regular basis
- Contract management: build and develop internal relationships in tech, service delivery and customer service to ensure client expectations are managed within agreed SLA's and issues communicated in a timely manner
Who You Are
- Have previous experience as an Account Manager, with a solid understanding of client relationship management.
- Have proven success in a B2B customer-facing environment, demonstrating measurable results.
- A passion for tackling new challenges and continually raising the bar to strengthen client relationships.
- Ambitious, forward-thinking, and innovative, with a proactive approach to driving positive change.
- Be available for a 12 month fixed term contract
Agena Values
We believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success.
- Ambitious: we aim for world class service
- Disruptive: we're here to change the industry
- Ethical: we do things for the right reasons
- Insightful: we use research to guide our decisions
- Collaborative: We're better when we work together
- Innovative: we help people see things differently
Salary: £30,000 per annum
Duration: 12 month Fixed Term Contract
Hours: 40 per week with 1 hour for lunch. Office hours are 9am - 5pm
Location: Slough with hybrid flexibilities
Office details
Free onsite parking. Smart casual dress code Monday - Thursday, dress down Friday
Additional Information
Our selection process is as follows: Application - Interview on site with role related task. You must be able to legally live and work in the UK without sponsorship. Full UK driving licence required with less than 6 points as this role is subject to the approval of our motor insurance provider, and continued employment is dependent on maintaining eligibility to drive under the company's insurance policy.
We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management. We are a Mindful Employer and are committed to supporting your mental health at work. The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact recruitment@agenagroup.com.
We welcome all applicants, including those with unspent convictions. If disclosed during recruitment or after a conditional offer, we may conduct a DBS check and, with consent, liaise with a probation officer if relevant. Disclosures are handled sensitively and assessed individually, in line with our policy. A criminal record does not automatically disqualify candidates.
Account Manager in Slough employer: Agena Group
Agena Group is an excellent employer located in Lancing, offering a dynamic work environment where employees are encouraged to thrive and grow. With a focus on high-quality standards and exceptional customer service, the company provides competitive salaries, hybrid working options, and a range of employee benefits that promote work-life balance and professional development. Join a collaborative team that values your contributions and supports your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Slough
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Agena Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Agena Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Account Manager in Slough
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Agena Group.
How to prepare for a job interview at Agena Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Agena Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Agena Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
