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- Tasks: Assist customers with parking permit solutions via phone and email.
- Company: Dynamic tech firm in Lancing with a fast-paced environment.
- Benefits: Salary of £26,436.80, hybrid working options after probation.
- Other info: Successful DBS check required; great opportunity for career growth.
- Why this job: Join a team dedicated to exceptional customer service and make a difference.
- Qualifications: Strong customer service experience and commitment to excellence.
The predicted salary is between 26436 - 26436 £ per year.
A dynamic technology firm in Lancing is seeking a Customer Service Advisor to join its team. In this fast-paced contact centre role, you'll assist customers with parking permit solutions, answering inquiries over the phone and through email.
This position requires strong customer service experience, with a commitment to providing exceptional service at all times. A successful DBS check is required.
The role offers a salary of £26,436.80 per annum and hybrid working options after probation.
Parking Permit Support Specialist (Hybrid) employer: Agena Group
Contact Detail:
Agena Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parking Permit Support Specialist (Hybrid)
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent projects can help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios that might come up during the interview. Think about how you'd handle difficult customers or tricky inquiries, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This shows that you’re engaged and keen to learn more about the team and the role, plus it gives you a chance to assess if it's the right fit for you.
✨Tip Number 4
Apply through our website for the best chance of landing the job. We love seeing applications directly from candidates who are excited about joining our dynamic team!
We think you need these skills to ace Parking Permit Support Specialist (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in fast-paced environments. We want to see how you've gone above and beyond for customers in the past!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers with parking permit solutions and how you can contribute to our team at StudySmarter.
Showcase Your Communication Skills: Since this role involves answering inquiries over the phone and via email, make sure to demonstrate your strong communication skills in your application. We love clear and concise writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Agena Group
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of parking permit solutions. Familiarise yourself with common customer inquiries and think about how you would handle them. This will show your potential employer that you're proactive and ready to tackle the role head-on.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about specific situations where you went above and beyond for a customer. This will help demonstrate your commitment to delivering top-notch service, which is crucial for this position.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This not only shows that you’re engaged but also highlights your communication skills, which are key in a contact centre environment.
✨Be Ready for Hybrid Work Questions
Since this role offers hybrid working options, be prepared to discuss your experience with remote work. Share how you stay organised and maintain productivity when working from home, as well as how you plan to balance both in-office and remote responsibilities.