Validations Processor in Newton Abbot

Agena Group is on an exciting and ambitious growth trajectory with diversification and innovation at its heart, underpinned by strong social value and ESG credentials, and celebrated as a multiple award winner. Yes, our roots are in carpark management, however, we're so much more expanding into new verticals to disrupt industry norms and elevate our sector with technology led solutions that deliver measurable business impact for our clients, as well as improve the public's everyday experience of travel and parking.

We're looking for a detail-driven administrator to join our Validations Team. In this role, you'll play a vital part in ensuring parking compliance by monitoring ANPR, CCTV and Self-Ticketing systems, issuing Parking Charge Notices (PCNs) accurately and fairly when parking conditions are breached. You'll take ownership of a primary processing area (ANPR, CCTV or Self-Ticketing), while also being cross-trained to support other areas when required. This is a varied role that rewards accuracy, consistency and a proactive approach to problem-solving. This is a 1 year fixed term contract to cover maternity leave.

Responsibilities and Duties

• Monitor assigned locations and processing systems, issuing PCNs in line with parking terms and conditions
• Ensure all PCNs fully comply with DVLA, PoFA, IPC and internal requirements
• Identify, report and help resolve system faults or operational issues
• Support reporting activities and maintain accurate records
• Actively suggest improvements to ANPR, CCTV and Self-Ticketing services

If you're looking for a role where accuracy matters, teamwork is valued, and your attention to detail makes a real impact, we'd love to hear from you.

Who you are

• Highly detail-oriented, with the ability to process complex information accurately and consistently
• A strong team player who collaborates effectively to achieve shared goals
• Comfortable working to defined procedures while maintaining high performance standards
• Proactive, reliable and committed to quality and compliance
• Happy to accept a 12 month fixed term contract

Agena Values

We believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success.

• Ambitious: we aim for world class service
• Disruptive: we're here to change the industry
• Ethical: we do things for the right reasons
• Insightful: we use research to guide our decisions
• Collaborative: We're better when we work together
• Innovative: we help people see things differently

Other information about the role

• Salary: £25,396.80 per annum
• Hours: 40 per week; Monday - Friday 9am - 5.00pm
• Duration: 12 month Fixed Term Contract
• Location: Newton Abbot with hybrid flexibilities after probation period. There is free onsite parking. The office dress code is smart casual.

Our selection process is as follows: Application - Competency Based Interview - Task. You must be able to legally live and work in the UK without sponsorship. The postholder may be required to travel to external meetings on occasion by the most effective means available.

Benefits

• We know there's more to life than work - that’s why when you join Agena, you’ll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out.
• You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more.
• Incremental holiday increases to recognise long service
• 2 volunteering days a year
• Unlock your potential with our training, learning & development, and apprenticeship options throughout your career
• Employee Assistance Programme 24/7 confidential, independent and professional counselling
• Cycle-to-work scheme
• EV Charging points at office locations
• Regular team/company socials
• Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.

We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management. We are a Mindful Employer and are committed to supporting your mental health at work. The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier free recruitment process. We will provide reasonable adjustments and support to ensure neurodiverse applicants or those with a disability or long-term condition can be their best during the recruitment process.