Administrator - Appeals Adjudicator in Newton Abbot

Agena Group is on an exciting and ambitious growth trajectory with diversification and innovation at its heart, underpinned by strong social value and ESG credentials, and celebrated as a multiple award winner. Yes, our roots are in carpark management; however, we’re so much more, expanding into new verticals to disrupt industry norms and elevate our sector with technology-led solutions that deliver measurable business impact for our clients, as well as improve the public's everyday experience of travel and parking.

We are seeking a dedicated Appeals Adjudicator to join our Appeals team. In this administration-based role, you will manage, investigate, and respond to appeals received via post or email.

Responsibilities and Duties:

• Facilitate the resolution of appeals submitted by the public.
• Collaborate with third parties to gather evidence and bring appeals to a satisfactory conclusion.
• Maintain the highest standards of work quality.
• Perform additional duties as requested by CPM Management.
• Deliver exceptional and efficient customer service.
• Comply with external codes of practice and internal policies and procedures.

If you are committed to delivering excellence and have a passion for customer service, we would love to hear from you!

Who you are:

• Able to process detailed information effectively and consistently.
• Able to work effectively with others in order to achieve a shared goal even when the object at stake is of no direct personal interest.
• Able to adjust to existing rules, procedures and policy, finding reinforcement from the right authority when in doubt.
• Maintain and set high quality standards, striving for continuous improvement and quality assurance.
• Driven to meet processing targets.

The ideal candidate will have worked in a target-driven administration role before. The successful applicant must agree to a Basic Disclosure under the Disclosure and Barring Service (DBS) procedures. Employment will be offered to the successful applicant subject to a satisfactory Disclosure report.

Agena Values:

• Ambitious: we aim for world-class service.
• Disruptive: we’re here to change the industry.
• Ethical: we do things for the right reasons.
• Insightful: we use research to guide our decisions.
• Collaborative: We’re better when we work together.
• Innovative: we help people see things differently.

Other information about the role:

• Salary: £25,396.80 per annum.
• Hours: 40 per week; Monday - Friday 9am - 5.00pm.
• Location: Newton Abbot with hybrid flexibilities after probation period. There is free onsite parking. The office dress code is smart casual.
• You must be able to legally live and work in the UK without sponsorship.
• The postholder may be required to travel to external meetings on occasion by the most effective means available.

Benefits:

• Discounts on gym memberships, travel bookings, high street vouchers and days out through our Enjoy Benefits platform.
• Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits.
• Incremental holiday increases to recognise long service.
• 2 volunteering days a year.
• Unlock your potential with our training, learning & development, and apprenticeship options throughout your career.
• Employee Assistance Programme 24/7 confidential, independent and professional counselling.
• Cycle-to-work scheme.
• EV Charging points at office locations.
• Regular team/company socials.
• Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.

We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management. We are a Mindful Employer and are committed to supporting your mental health at work. The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neurodiverse applicants or those with a disability or long-term condition can be their best during the recruitment process.