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- Tasks: Assist customers with parking permit solutions via phone and email.
- Company: Dynamic technology firm in Lancing with a fast-paced environment.
- Benefits: Salary of £26,436.80 per annum and hybrid working options after probation.
- Why this job: Join a team dedicated to exceptional customer service and make a difference.
- Qualifications: Strong customer service experience and commitment to excellence.
- Other info: Exciting opportunity in a contact centre with potential for growth.
The predicted salary is between 26436 - 26436 £ per year.
A dynamic technology firm in Lancing is seeking a Customer Service Advisor to join its team. In this fast-paced contact centre role, you'll assist customers with parking permit solutions, answering inquiries over the phone and through email. This position requires strong customer service experience, with a commitment to providing exceptional service at all times. A successful DBS check is required. The role offers a salary of £26,436.80 per annum and hybrid working options after probation.
Parking Permit Support Specialist (Hybrid) in Lancing employer: Agena Group
Contact Detail:
Agena Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parking Permit Support Specialist (Hybrid) in Lancing
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent projects can help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios that might come up during the interview. Think about how you'd handle difficult customers or tricky inquiries, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This shows that you’re engaged and keen to learn more about the team and the role, plus it gives you a chance to assess if it's the right fit for you.
✨Tip Number 4
Apply through our website for the best chance of landing the job. We love seeing applications directly from candidates who are excited about joining our team!
We think you need these skills to ace Parking Permit Support Specialist (Hybrid) in Lancing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in fast-paced environments. We want to see how you've gone above and beyond for customers in the past!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about helping customers with parking permit solutions and how your skills make you a perfect fit for our team.
Showcase Your Communication Skills: Since this role involves answering inquiries over the phone and via email, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect this.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Agena Group
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of parking permits and the common issues customers face. Research the company’s services and be ready to discuss how you can help improve customer satisfaction.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about challenging situations you’ve handled and how you resolved them. This will demonstrate your commitment to helping customers effectively.
✨Practice Active Listening
During the interview, show that you’re an active listener. When asked questions, take a moment to think before responding. This not only shows respect but also helps you provide more thoughtful answers, which is crucial in a customer service role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.