At a Glance
- Tasks: Assist customers with parking permit queries via phone and email in a fast-paced contact centre.
- Company: Join the innovative Agena Group, a multiple-award-winning company transforming the travel and parking industry.
- Benefits: Enjoy discounts, wellness benefits, training opportunities, and a supportive work environment.
- Other info: Flexible working hours, smart casual dress code, and a commitment to mental health support.
- Why this job: Make a real difference by providing exceptional customer service and improving public experiences.
- Qualifications: Experience in a dynamic role and customer service skills are essential.
The predicted salary is between 26436 - 26436 £ per year.
Company Description
Agena Group is on an exciting and ambitious growth trajectory with diversification and innovation at its heart, underpinned by strong social value and ESG credentials, and celebrated as a multiple-award winner. Yes, our roots are in car-park management, however, we are so much more – expanding into new verticals to disrupt industry norms and elevate our sector with technology-led solutions that deliver measurable business impact for our clients and improve the public's everyday experience of travel and parking.
Position
Customer Service Advisor – 3 month Fixed Term Contract. You will join our fast-paced contact centre team, assisting customers with parking permit solutions. This role handles inbound phone calls and administrative duties, requiring excellent service over the phone and in writing.
Responsibilities
- Serve as the first line of support for customer contact via telephone and email.
- Assist all customers with resolution of their car parking permit queries.
- Provide exceptional customer service at all times.
- Ensure the quality of work is generated to the highest standard.
- Adhere to the IPC Code of Practice, internal policies and procedures at all times.
Qualifications
- Experience within a fast-paced, dynamic role.
- Customer service experience in a call centre (inbound or outbound).
- Organised and efficient with office administration – keeping the database up to date at all times and responding professionally to customers.
- Availability for a 3 month Fixed Term Contract.
- Successful completion of a DBS check.
Salary
£26,436.80 per annum, pro-rata (≈ £12.71 per hour).
Hours
40 per week; Monday – Friday 9am – 5.30pm.
Location
Lancing.
Duration
3 month Fixed-Term Contract.
Additional Information
Our selection process is as follows: Application – Competency Based Interview. Free onsite parking. Smart casual office dress code. Must be able to legally live and work in the UK. The postholder may be required to travel to external meetings on occasion by the most effective means available.
Benefits
- Discounts on gym memberships, travel bookings, high street vouchers and days out via the Enjoy Benefits platform.
- Technology benefits.
- Wellness benefits.
- Health Care plans.
- Car Lease benefits.
- Incremental holiday increases to recognise long service.
- 2 volunteering days a year.
- Training, learning & development, and apprenticeship options throughout your career.
- Employee Assistance Programme – 24/7 confidential, independent and professional counselling.
- Cycle-to-work scheme.
- EV Charging points at office locations.
- Regular team/company socials including breakfasts for charity, social drinks, book clubs, environmental initiatives and lunch and learns.
- Certified Carbon Neutral and holder of ISO Accreditations for Quality Management, Environmental Management and Information Security Management.
- A Mindful Employer committed to supporting mental health at work.
- The Agena Group is proud to be part of the Disability Confident scheme and is committed to providing an inclusive, barrier-free recruitment process, including reasonable adjustments for neuro-diverse applicants or those with a disability or long-term condition.
Customer Service Advisor - 3 Month FTC in Lancing employer: Agena Group
Agena Group is an exceptional employer, offering a dynamic work environment in Lancing where innovation and social value are at the forefront of our mission. As a Customer Service Advisor, you will benefit from a supportive culture that prioritises employee well-being, with access to wellness programmes, professional development opportunities, and a commitment to inclusivity. Join us for a rewarding experience that not only enhances your career but also contributes positively to the community and environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - 3 Month FTC in Lancing
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Agena Group. Understand their values, recent projects, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky questions about resolving customer queries during the interview.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your communication skills and ability to stay organised under pressure. These are key for a Customer Service Advisor role, so share examples from your past experiences that demonstrate these abilities.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join us at Agena Group. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it shows you’re proactive and keen to be part of our exciting journey!
We think you need these skills to ace Customer Service Advisor - 3 Month FTC in Lancing
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in fast-paced environments and customer service, as this will show us you understand what we're looking for.
Show Off Your Communication Skills:Since this role involves a lot of phone and email communication, it's crucial to demonstrate your written and verbal skills. Use clear, concise language in your application to reflect how you would communicate with customers.
Be Professional and Personable:We want to see your personality shine through! While professionalism is key, don’t be afraid to let your friendly side show. This balance is essential for a role that focuses on exceptional customer service.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role!
How to prepare for a job interview at Agena Group
✨Know the Company Inside Out
Before your interview, take some time to research Agena Group. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Common Customer Service Scenarios
Think about typical customer service situations you might face as a Customer Service Advisor. Prepare examples from your past experience where you successfully resolved issues or provided exceptional service. This will demonstrate your capability to handle the role.
✨Practice Your Communication Skills
Since this role involves handling inbound calls and emails, practice clear and concise communication. You could even do mock interviews with a friend or family member to refine your responses and ensure you come across as professional and approachable.
✨Showcase Your Organisational Skills
Being organised is key in a fast-paced environment. Be ready to discuss how you manage your time and keep track of tasks. Mention any tools or methods you use to stay efficient, as this will align well with the administrative duties of the role.
