At a Glance
- Tasks: Assist customers with parking permit solutions via phone and admin tasks.
- Company: Join the dynamic team at Agena Group in Lancing.
- Benefits: Gain valuable experience in a fast-paced environment for 3 months.
- Why this job: Enhance your customer service skills while making a difference.
- Qualifications: Previous customer service experience and strong organisational skills required.
The predicted salary is between 24000 - 30000 £ per year.
Agena Group in Lancing is hiring a Customer Service Advisor for a 3-month fixed-term contract. The successful candidate will join a fast-paced contact centre team, assisting customers with parking permit solutions through inbound phone calls and administrative duties.
The role requires excellent service skills over the phone and in writing. Candidates should have prior customer service experience and organizational skills, and must be available for the contract duration.
Customer Service Advisor – 3-Month Contract in Lancing employer: Agena Group
Agena Group is an excellent employer, offering a dynamic work environment in Lancing where you can thrive as a Customer Service Advisor. With a strong focus on employee development and a supportive team culture, we provide opportunities for growth while ensuring a rewarding experience through meaningful customer interactions. Join us to be part of a dedicated team that values your contributions and fosters a collaborative spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor – 3-Month Contract in Lancing
✨Tip Number 1
Make sure you research Agena Group and their customer service approach. Knowing their values and how they operate will help you tailor your responses during the interview, showing that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since this role involves assisting customers over the phone, try role-playing with a friend or family member. This will help you get comfortable with handling inquiries and providing solutions on the spot.
✨Tip Number 3
Prepare some examples of your previous customer service experiences. Think about times when you went above and beyond for a customer or resolved a tricky situation. These stories will make you stand out during the interview.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application come through directly, so make it easy for us to find you. Plus, it shows you're proactive and keen on joining the team!
We think you need these skills to ace Customer Service Advisor – 3-Month Contract in Lancing
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous customer service experience in your application. We want to see how you've handled customer queries and provided solutions, so share specific examples that showcase your skills!
Keep It Clear and Concise:When writing your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to the job description. Mention how your skills align with the requirements of the Customer Service Advisor role at Agena Group.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and it helps us keep track of your application better. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Agena Group
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of customer service, especially in a contact centre environment. Familiarise yourself with common parking permit issues and solutions, as this will show that you're proactive and ready to assist customers effectively.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service. Think about scenarios where you've successfully resolved customer issues or handled difficult situations. This will help you articulate your experience clearly and confidently during the interview.
✨Show Off Your Communication Skills
Since the role involves assisting customers over the phone, demonstrate your excellent communication skills. During the interview, speak clearly and listen actively. You might even want to ask the interviewer questions to show your engagement and interest in the role.
✨Be Organised and Punctual
Arrive on time for your interview and bring any necessary documents, like your CV and references. Being organised reflects your ability to manage tasks efficiently, which is crucial for a Customer Service Advisor role. Plus, it sets a positive tone right from the start!
