Client Implementation Manger in Lancing

As the UK's leading parking and technology-enabled management group, we support more than 9,000 locations across housing, healthcare, education and commercial estates. We're proud to be Carbon Neutral Britain certified and committed to creating positive outcomes for our clients, communities and colleagues alike. We're growing quickly, investing heavily in technology and expanding into new sectors, creating exciting opportunities for people who want to make an impact and be part of something ambitious.

As our Client Implementation Manager, you will lead the mobilisation and onboarding of ANPR conversion projects across key client portfolios. Acting as the central point of coordination, you'll manage multiple concurrent implementations from planning through to go-live, ensuring every rollout is delivered smoothly, professionally and with exceptional attention to detail. Working closely with Sales, Operations and Service Delivery teams, you'll play a key role in delivering a seamless client experience while maintaining momentum, quality and operational excellence throughout the implementation process.

Responsibilities and Duties

• Leading the onboarding and rollout of ANPR conversion sites across key residential portfolios.
• Managing multiple site implementations simultaneously, ensuring projects are delivered on time and to a high standard.
• Working closely with clients and internal teams to provide a seamless, professional onboarding experience.
• Coordinating with Sales, Operations, Installations and Service Delivery teams to ensure smooth project delivery.
• Monitoring rollout progress, managing milestones and proactively resolving risks, challenges and dependencies.
• Maintaining clear communication with clients throughout implementation, providing confidence and visibility at every stage.
• Identifying opportunities within the existing portfolio to support future ANPR conversion growth.

Who You Are

• Experienced in stakeholder management and coordinating successful project delivery.
• Experienced working in a client facing role.
• An organised project coordinator who thrives on managing multiple priorities and keeping projects moving forward.
• A confident communicator who builds strong relationships with clients and colleagues alike.
• Detail-oriented, with a commitment to delivering a high-quality customer experience.
• Proactive and solutions-focused, with the ability to identify risks and drive effective resolutions.
• Comfortable working across multiple teams and influencing stakeholders at different levels.
• Client-focused, professional and service-driven in your approach.
• Resilient and adaptable, able to maintain momentum in a fast-paced environment.
• Accountable and process-minded, with a strong sense of ownership and attention to quality.
• Parking sector experience with knowledge of ANPR sites would be advantageous.

Agena Values

We believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success.

• Ambitious: we aim for world class service
• Disruptive: we're here to change the industry
• Ethical: we do things for the right reasons
• Insightful: we use research to guide our decisions
• Collaborative: We're better when we work together
• Innovative: we help people see things differently

Other Information About The Role

• Salary: £42,000-£45,000 depending on experience
• Benefits: Performance based bonus scheme
• Hours: 40 per week; Monday-Friday 9am – 5.30pm
• Location: Remote (based in UK) or from any of our office locations with hybrid flexibility

Our selection process is as follows: Application – Competency Based Interview – 2nd Interview with task. You must be able to legally live and work in the UK without sponsorship. The postholder may be required to travel to external meetings on occasion by the most effective means available. This role is subject to the approval of our motor insurance provider, and continued employment is dependent on maintaining eligibility to drive under the company's insurance policy.

Benefits

We know there's more to life than work – that's why when you join Agena, you'll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more.

• Incremental holiday increases to recognise long service
• 2 volunteering days a year
• Unlock your potential with our training, learning & development, and apprenticeship options throughout your career
• Employee Assistance Programme 24/7 confidential, independent and professional counselling
• Cycle to work scheme
• EV Charging points at office locations
• Regular team/company socials
• Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.

We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management. We are a Mindful Employer and are committed to supporting your mental health at work. The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier free recruitment process. We will provide reasonable adjustments and support to ensure neurodiverse applicants or those with a disability or long-term condition can be their best during the recruitment process.

To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact recruitment@agenagroup.com.