At a Glance
- Tasks: Support clients with our MMCP app and manage onboarding processes.
- Company: Join a forward-thinking company focused on client success and sustainability.
- Benefits: Enjoy flexible working, wellness perks, and discounts on various services.
- Other info: Dynamic team culture with opportunities for growth and volunteering.
- Why this job: Make a real difference in client experiences while developing your skills.
- Qualifications: Experience in parking operations and excellent communication skills required.
The predicted salary is between 26436 - 26436 £ per year.
As a member of our Client Success team, your main focus will be to support our growth in self‑ticketing capability, leveraging our "Manage My Car Park (MMCP)" app to assist customers with specific parking challenges and needs. You will support Sales and BD teams in onboarding new customers to the MMCP app, liaise with external audit providers and customers to ensure compliance with onboarding standards, and manage client relationships once onboarded.
Responsibilities and Duties
- Provide system and site set up to MMCP clients
- Onboard and support clients
- Deal with challenging enquiries, delivering a positive outcome for the client
- Ensure tasks are completed accurately and in a timely manner
- Triage tasks professionally, delivering the highest levels of customer service
- Work with other clients to support the efforts of the Client Success and Account Management teams
- Manage all internal relationships in tech, service delivery and customer service to ensure client expectations are managed within agreed SLA’s
- Complete all administration duties relating to site set up and compliance
Who You Are
- Understanding of self‑ticketing parking operations
- Experience using parking management platforms
- Excellent written communication skills
- High level of attention to detail with strong organisational abilities
- Ability to manage sensitive issues professionally and confidentially
- Confident liaising with clients, internal teams, and third‑party providers
- Ability to work independently and take ownership of cases from start to finish
Other Information About the Role
- Salary: £26,436.80 per annum
- Hours: 40 per week; Monday – Friday, 9:00 a.m. – 5:30 p.m. with 1 hour lunch break
- Location: Lancing with hybrid flexibilities after probation period
- There is free onsite parking.
- The office dress code is smart casual
- The selection process is Application – Competency Based Interview – Task
- You must be able to legally live and work in the UK without sponsorship
- The postholder may be required to travel to external meetings on occasion by the most effective means available
Benefits
- We know there is more to life than work - that’s why you will get your pick of our benefits through our Enjoy Benefits platform, including discounts on gym memberships, travel bookings, high street vouchers and days out.
- You can also benefit from technology benefits, wellness benefits, health care plans and car lease benefits, and more.
- Incremental holiday increases to recognise long service
- 2 volunteering days a year
- Unlock your potential with training, learning & development, and apprenticeship options throughout your career
- Employee Assistance Programme – 24/7 confidential, independent and professional counselling
- Cycle to work scheme
- EV charging points at office locations
- Regular team/company socials
- Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns
We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management. We are a Mindful Employer and are committed to supporting your mental health at work. The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier free recruitment process. We will provide reasonable adjustments and support to ensure neurodiverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact recruitment@agenagroup.com.
Administrator - Client Success Team in Lancing employer: Agena Group
At Agena Group, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in Lancing, our hybrid working model allows for flexibility, while our comprehensive benefits package, including wellness initiatives and training opportunities, ensures that you can thrive both personally and professionally. Join us in our commitment to sustainability and inclusivity, where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator - Client Success Team in Lancing
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the Client Success team.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with clients and internal teams, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you've dealt with challenging enquiries or managed sensitive issues. This will demonstrate your capability to deliver positive outcomes for clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining our awesome team at StudySmarter.
We think you need these skills to ace Administrator - Client Success Team in Lancing
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience with self-ticketing parking operations and any relevant platforms. We want to see how your skills align with the role, so don’t hold back on showcasing your expertise!
Show Off Your Communication Skills:Since excellent written communication is key for this role, ensure your application is clear, concise, and free of errors. We love a well-structured application that reflects your attention to detail, so take your time with it!
Highlight Your Organisational Abilities:We’re looking for someone with strong organisational skills, so be sure to mention any experiences where you’ve successfully managed multiple tasks or projects. This will show us you can handle the responsibilities of the role effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Agena Group
✨Know Your MMCP Inside Out
Before the interview, make sure you understand the 'Manage My Car Park' app thoroughly. Familiarise yourself with its features and how it addresses common parking challenges. This will help you demonstrate your knowledge and show that you're ready to support clients effectively.
✨Showcase Your Communication Skills
Since excellent written communication is key for this role, prepare examples of how you've successfully communicated with clients or internal teams in the past. Be ready to discuss how you handle challenging enquiries while maintaining a positive outcome for the client.
✨Demonstrate Attention to Detail
Highlight your organisational abilities by discussing specific instances where your attention to detail made a difference. Whether it's managing compliance tasks or ensuring accurate site setups, be prepared to share how you keep everything on track.
✨Prepare for Scenario-Based Questions
Expect competency-based questions that assess your ability to manage sensitive issues and triage tasks professionally. Think of scenarios from your past experiences where you took ownership of a case from start to finish, and be ready to explain your thought process and outcomes.
