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- Tasks: Provide phone and email support for CCTV systems and assist field engineers.
- Company: Join a leading technology solutions provider in the UK.
- Benefits: Enjoy a salary of £26,000 plus various employee benefits.
- Why this job: Make a difference by supporting cutting-edge technology and helping customers.
- Qualifications: 1-3 years of technical support experience and strong communication skills.
- Other info: Be part of a supportive work environment with growth opportunities.
The predicted salary is between 15600 - 19500 £ per year.
A technology solutions provider in the United Kingdom is seeking a Technical Support Specialist to join its team. In this office-based role, you will provide phone and email support for CCTV systems, assisting field engineers with troubleshooting and system maintenance.
The ideal candidate will have 1-3 years of relevant experience in technical support, excellent communication skills, and a strong customer-centric outlook.
Offering a salary of £26,000 per annum, this role includes various employee benefits and encourages a supportive work environment.
First-Line CCTV & ANPR Support Specialist employer: Agena Group
Contact Detail:
Agena Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First-Line CCTV & ANPR Support Specialist
✨Tip Number 1
Network like a pro! Reach out to folks in the tech support field, especially those working with CCTV systems. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Practice your phone and email communication skills. Since this role involves supporting customers over the phone, make sure you can explain technical issues clearly and concisely. Role-play with a friend to get comfortable!
✨Tip Number 3
Show off your troubleshooting skills! Prepare for interviews by brushing up on common CCTV issues and how to resolve them. Being able to demonstrate your problem-solving abilities will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Technical Support Specialist role. Plus, it’s a great way to show your enthusiasm for joining our team!
We think you need these skills to ace First-Line CCTV & ANPR Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in technical support, especially with CCTV systems. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your customer-centric approach aligns with our values at StudySmarter. Keep it concise but impactful!
Show Off Your Communication Skills: Since this role involves phone and email support, we need to see your communication skills in action. Make sure your application is clear, well-structured, and free of typos. It’s all about making a great first impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do!
How to prepare for a job interview at Agena Group
✨Know Your Tech
Make sure you brush up on your knowledge of CCTV systems and ANPR technology. Familiarise yourself with common troubleshooting techniques and be ready to discuss your past experiences in technical support. This will show that you're not just a candidate, but someone who genuinely understands the role.
✨Communicate Clearly
Since this role involves providing support over the phone and via email, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with a friend or family member to refine your communication skills. Remember, clarity is key when helping others solve problems!
✨Customer-Centric Mindset
Demonstrate your customer-centric approach during the interview. Think of examples where you've gone above and beyond for a customer or resolved a challenging issue. This will highlight your commitment to excellent service, which is crucial for this position.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company and the team you'll be working with. This shows your interest in the role and helps you gauge if it's the right fit for you. Questions about team dynamics or ongoing training opportunities can also reflect your eagerness to grow within the company.
