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- Tasks: Manage and resolve public appeals with a focus on quality and customer service.
- Company: Join the innovative Agena Group, disrupting the industry with tech-led solutions.
- Benefits: Enjoy competitive salary, wellness benefits, and discounts on various services.
- Other info: Flexible hybrid working after probation and opportunities for professional development.
- Why this job: Make a real difference in people's travel experiences while growing your career.
- Qualifications: Experience in target-driven administration and strong teamwork skills required.
The predicted salary is between 26436 - 26436 £ per year.
Agena Group is on an exciting and ambitious growth trajectory with diversification and innovation at its heart, underpinned by strong social value and ESG credentials, and celebrated as a multiple award winner. Our roots are in carpark management, but we are expanding into new verticals to disrupt industry norms and elevate our sector with technology‑led solutions that deliver measurable business impact for our clients and improve the public's everyday experience of travel and parking.
We are seeking a dedicated Appeals Adjudicator to join our Appeals team. In this administration‑based role, you will manage, investigate, and respond to appeals received via post or email.
Responsibilities And Duties- Facilitate the resolution of appeals submitted by the public.
- Collaborate with third parties to gather evidence and bring appeals to a satisfactory conclusion.
- Maintain the highest standards of work quality.
- Perform additional duties as requested by CPM Management.
- Deliver exceptional and efficient customer service.
- Comply with external codes of practice and internal policies and procedures.
- Able to process detailed information effectively and consistently.
- Able to work effectively with others in order to achieve a shared goal even when the object at stake is of no direct personal interest.
- Able to adjust to existing rules, procedures and policy.
- Finding reinforcement from the right authority when in doubt.
- Maintain and set high quality standards, striving for continuous improvement and quality assurance.
- Driven to meet processing targets.
The ideal candidate will have worked in a target driven administration role before. The successful applicant must agree to a Basic Disclosure under the Disclosure and Barring Service (DBS) procedures. Employment will be offered to the successful applicant subject to a satisfactory Disclosure report.
Agena Values- Ambitious: we aim for world class service.
- Disruptive: we're here to change the industry.
- Ethical: we do things for the right reasons.
- Insightful: we use research to guide our decisions.
- Collaborative: We're better when we work together.
- Innovative: we help people see things differently.
- Salary: £26,436.80 per annum, from 1st April 2026.
- Hours: 40 per week; Monday to Friday 9am – 5pm.
- Location: This role can be based in either the Newton Abbot or Lancing office, with hybrid flexibilities after probation.
- There is free onsite parking.
- The office dress code is smart casual.
- You must be able to legally live and work in the UK without sponsorship.
- The postholder may be required to travel to external meetings on occasion by the most effective means available.
- Enjoy Benefits platform – discounts on gym memberships, travel bookings, high street vouchers and days out.
- Technology benefits.
- Wellness benefits.
- Health Care plans.
- Car Lease benefits.
- Incremental holiday increases to recognise long service.
- 2 volunteering days a year.
- Unlock your potential with our training, learning.
Administrator - Appeals Adjudicator in Devon employer: Agena Group
Contact Detail:
Agena Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator - Appeals Adjudicator in Devon
✨Tip Number 1
Network like a pro! Reach out to current employees at Agena Group on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the application process. It’s all about making connections!
✨Tip Number 2
Prepare for that interview! Research common questions for Appeals Adjudicator roles and practice your responses. We want you to showcase your skills in processing detailed information and delivering exceptional customer service.
✨Tip Number 3
Show off your collaborative spirit! During interviews, highlight examples of how you've worked effectively with others to achieve shared goals. This aligns perfectly with Agena's values of collaboration and innovation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Agena Group.
We think you need these skills to ace Administrator - Appeals Adjudicator in Devon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Appeals Adjudicator. We want to see how you can contribute to our ambitious goals and innovative approach!
Showcase Your Attention to Detail: Since this role involves processing detailed information, be sure to demonstrate your attention to detail in your written application. Use clear examples from your past experiences that show how you've maintained high standards in your work.
Emphasise Collaboration Skills: We value teamwork at StudySmarter, so highlight any experiences where you've worked effectively with others to achieve a common goal. This will show us that you're a great fit for our collaborative culture.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Agena Group
✨Know the Company Inside Out
Before your interview, take some time to research Agena Group. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company and its innovative approach.
✨Prepare for Scenario-Based Questions
As an Appeals Adjudicator, you'll need to demonstrate your problem-solving skills. Prepare for scenario-based questions where you might have to resolve a hypothetical appeal. Think about how you would gather evidence, collaborate with others, and maintain high standards of work quality.
✨Showcase Your Customer Service Skills
Exceptional customer service is key in this role. Be ready to discuss past experiences where you successfully handled customer queries or complaints. Highlight your ability to remain calm under pressure and your commitment to delivering a positive experience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the team's goals.