Customer Service Advisor

Overview

Company Description: Agena Group is on an exciting and ambitious growth trajectory with diversification and innovation at its heart, underpinned by strong social value and ESG credentials, and celebrated as a multiple-award winner. Our roots are in car-park management, but we’re expanding into new verticals to disrupt industry norms and elevate our sector with technology-led solutions that deliver measurable business impact for our clients and improve the public’s everyday experience of travel and parking.

Position: As a Customer Service Advisor, you will join our customer service team in a fast-paced contact centre, assisting customers with parking permit solutions. This role handles inbound phone calls and administration duties. If you can provide excellent service over the phone and in writing, we need you!

Responsibilities

• To be the first line of support for customer contact over the telephone and via email
• To assist all our customers with resolution to their car parking permit queries
• Provide exceptional customer service at all times
• Ensure the quality of work is generated to the highest standard
• Provide friendly and efficient customer service
• Adhere to the IPC Code of Practice at all times, along with internal policies and procedures

Who you are

• Experience within a fast paced, dynamic role
• Customer service experience is essential – any background is welcome, for example retail, office, hospitality, care or leisure
• Call Centre Experience is desirable but not essential
• Organised and efficient with office administration – keeping our database up to date at all times and responding professionally to customers
• This role is subject to the successful applicant undertaking a DBS check

Agena Values

We believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success.

• Ambitious: we aim for world class service
• Disruptive: we’re here to change the industry
• Ethical: we do things for the right reasons
• Insightful: we use research to guide our decisions
• Collaborative: We’re better when we work together
• Innovative: we help people see things differently

Salary & Hours

Salary: £26,436.80 per annum

Hours: 40 per week; Monday – Friday 9am – 5.30pm

Location: Lancing with hybrid flexibilities after probation period

Additional Information

Our selection process is as follows: Application – Competency Based Interview

Free onsite parking

Smart casual office dress code

You must be able to legally live and work in the UK

The postholder may be required to travel to external meetings on occasion by most effective means available

Benefits

We know there\\\’s more to life than work – that\\\’s why when you join Agena, you\\\’ll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more.

• Incremental holiday increases to recognise long service
• 2 volunteering days a year
• Unlock your potential with our training, learning & development, and apprenticeship options throughout your career
• Employee Assistance Programme – 24/7 confidential, independent and professional counselling
• Cycle-to-work scheme
• EV Charging points at office locations
• Regular team/company socials
• Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns
• We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management
• We are a Mindful Employer and are committed to supporting your mental health at work
• The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact recruitment@agenagroup.com

(No agency speculative contact – thank you)