Technical Engineer in Birmingham

Agena Group is on an exciting and ambitious growth trajectory with diversification and innovation at its heart, underpinned by strong social value and ESG credentials, and celebrated as a multiple-award winner. Yes, our roots are in car-park management; however, we’re so much more - expanding into new verticals to disrupt industry norms and elevate our sector with technology-led solutions that deliver measurable business impact for our clients, as well as improve the public's everyday experience of travel and parking.

The Role

As a Technical Engineer you will support our clients by delivering exceptional on-site service during reactive callouts. In this role, you will take ownership of resolving issues across our expanding estate, including restoring functionality to ANPR cameras, CCTV systems, payment machines, tablet kiosks, and replacing damaged signage where required.

Duties

• Attend field sites to diagnose and resolve technical faults, ensuring the timely reactivation of offline and disabled sites.
• Carry out hands-on fault finding and troubleshooting on ANPR cameras, CCTV systems, payment machines, tablet kiosks, and associated site equipment.
• Complete on-site repairs, replacements, and basic installations to restore full site functionality.
• Act as the on-site technical representative, liaising with the Account Manager, Service Delivery Manager, and Technical Support team to confirm resolution requirements.
• Work to agreed service levels and KPIs, ensuring issues are resolved efficiently and within target timescales.
• Support the Disabled Sites Taskforce by taking responsibility for assigned site reactivations and completing required field actions.
• Install, replace, and verify signage at damaged or non-compliant locations in line with company standards.
• Deliver a professional, courteous, and customer-focused service during all site visits.
• Ensure all work is completed to a high standard of workmanship and quality.
• Follow all health and safety procedures, safe working practices, and operational guidelines.
• Accurately record job details, fault findings, actions taken, and outcomes in the company scheduling and reporting system.

Who you are

• Have electrical site experience installing/maintaining ANPR and Paid Parking machine installations.
• Have experience with root cause analysis amongst technical equipment and methods/experience in fault finding in order to resolve.
• Able to work as a lone worker and follow survey installation documents.
• Have customer service and client-facing skills to communicate to our stakeholders.
• Ability to cope well under pressure, can multitask and can adapt to changing circumstances.
• Have a full UK manual driving licence with less than 6 points.
• A safe and careful driver who will maintain eligibility to drive under the company's insurance policy.

This role is subject to the approval of our motor insurance provider, and continued employment is dependent on maintaining eligibility to drive under the company's insurance policy.

Agena Values

We believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success.

• Ambitious: we aim for world-class service.
• Disruptive: we’re here to change the industry.
• Ethical: we do things for the right reasons.
• Insightful: we use research to guide our decisions.
• Collaborative: We’re better when we work together.
• Innovative: we help people see things differently.

Salary: £30,000 per annum

Location: Midlands and the North

We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management. We are a Mindful Employer and are committed to supporting your mental health at work.

The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact recruitment@agenagroup.com.

We welcome all applicants, including those with unspent convictions. If disclosed during recruitment or after a conditional offer, we may conduct a DBS check and, with consent, liaise with a probation officer if relevant. Disclosures are handled sensitively and assessed individually, in line with our policy. A criminal record does not automatically disqualify candidates.