Administrator - Quality & Assurance Executive

Agena Group is on an exciting and ambitious growth trajectory with diversification and innovation at its heart, underpinned by strong social value and ESG credentials, and celebrated as a multiple award winner. Yes, our roots are in carpark management; however, we’re so much more, expanding into new verticals to disrupt industry norms and elevate our sector with technology-led solutions that deliver measurable business impact for our clients, as well as improve the public’s everyday experience of travel and parking.

We are seeking a dedicated Quality & Assurance Executive to join our team. The Quality and Assurance Executive will be responsible for assisting in developing and implementing quality assurance policies, monitoring performance metrics, collaborating with various departments and ensuring compliance with industry regulations. This role is crucial in maintaining the excellence and consistency of our business operations.

Responsibilities and Duties:

• Conduct quality assurance on work processed through the Validations, Complaints, Customer Services and Appeals teams.
• Maintain and ensure consistency with QA on all tasks reviewed.
• Assist in analysing quality performance metrics.
• Assist the Team Leader in creating and maintaining quality assurance policies and procedures to ensure product and service quality.
• Assist in identifying areas for improvement across quality assurance and potentially other departments.
• Collaborate with departments on processes and quality improvement.

Who you are:

You are a detail-oriented individual with the ability to process detailed information effectively and consistently. You ensure effective communication and are proactive and accurate. You will be a person who will want to take an active role in the team, providing support to both the team and team manager. The successful applicant must agree to a Basic Disclosure under the Disclosure and Barring Service (DBS) procedures. Employment will be offered to the successful applicant subject to a satisfactory Disclosure report.

Agena Values:

• Ambitious: we aim for world-class service
• Disruptive: we’re here to change the industry
• Ethical: we do things for the right reasons
• Insightful: we use research to guide our decisions
• Collaborative: We’re better when we work together
• Innovative: we help people see things differently

Other Information About The Role:

• Salary: £26,500 per annum
• Hours: 40 per week; Monday - Friday 9am - 5pm
• Location: Newton Abbot with hybrid flexibilities after probation period. There is free onsite parking. The office dress code is smart casual.

Our selection process is as follows: Application - Competency Based Interview. You must be able to legally live and work in the UK without sponsorship. The postholder may be required to travel to external meetings on occasion by the most effective means available.

Benefits:

We know there’s more to life than work - that’s why when you join Agena, you’ll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more. Incremental holiday increases to recognise long service. 2 volunteering days a year. Unlock your potential with our training, learning & development, and apprenticeship options throughout your career. Employee Assistance Programme 24/7 confidential, independent and professional counselling. Cycle to work scheme. EV Charging points at office locations. Regular team/company socials. Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.

We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management. We are a Mindful Employer and are committed to supporting your mental health at work. The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neurodiverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact recruitment@agenagroup.com.