At a Glance
- Tasks: Support clients with our innovative parking app and ensure smooth onboarding.
- Company: Join a forward-thinking company committed to client success and sustainability.
- Benefits: Enjoy competitive salary, flexible working, wellness perks, and professional development opportunities.
- Other info: Be part of a carbon-neutral company with a focus on mental health and inclusivity.
- Why this job: Make a real difference in client experiences while growing your career in a dynamic environment.
- Qualifications: Experience in parking management and excellent communication skills are essential.
The predicted salary is between 26436 - 26436 £ per year.
As a member of our Client Success team, your main focus will be to support our growth in self‑ticketing capability, leveraging our "Manage My Car Park (MMCP)" app to assist customers with specific parking challenges and needs. You will support Sales and BD teams in onboarding new customers to the MMCP app, liaise with external audit providers and customers to ensure compliance with onboarding standards, and manage client relationships once onboarded.
Responsibilities and Duties
- Provide system and site set up to MMCP clients
- Onboard and support clients
- Deal with challenging enquiries, delivering a positive outcome for the client
- Ensure tasks are completed accurately and in a timely manner
- Triage tasks professionally, delivering the highest levels of customer service
- Work with other clients to support the efforts of the Client Success and Account Management teams
- Manage all internal relationships in tech, service delivery and customer service to ensure client expectations are managed within agreed SLA’s
- Complete all administration duties relating to site set up and compliance
Who You Are
- Understanding of self‑ticketing parking operations
- Experience using parking management platforms
- Excellent written communication skills
- High level of attention to detail with strong organisational abilities
- Ability to manage sensitive issues professionally and confidentially
- Confident liaising with clients, internal teams, and third‑party providers
- Ability to work independently and take ownership of cases from start to finish
Other Information About the Role
- Salary: £26,436.80 per annum
- Hours: 40 per week; Monday – Friday, 9:00 a.m. – 5:30 p.m. with 1 hour lunch break
- Location: Lancing with hybrid flexibilities after probation period
- There is free onsite parking. The office dress code is smart casual
- The selection process is Application – Competency Based Interview – Task
- You must be able to legally live and work in the UK without sponsorship
- The postholder may be required to travel to external meetings on occasion by the most effective means available
Benefits
- Incremental holiday increases to recognise long service
- 2 volunteering days a year
- Unlock your potential with training, learning & development, and apprenticeship options throughout your career
- Employee Assistance Programme – 24/7 confidential, independent and professional counselling
- Cycle to work scheme
- EV charging points at office locations
- Regular team/company socials
- Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns
We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management. We are a Mindful Employer and are committed to supporting your mental health at work. The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier free recruitment process. We will provide reasonable adjustments and support to ensure neurodiverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact recruitment@agenagroup.com.
Administrator - Client Success Team employer: Agena Group
At Agena Group, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises employee well-being and growth. Located in Lancing, our Client Success team enjoys hybrid working options, competitive benefits including wellness programmes and volunteering days, and a commitment to professional development through training and apprenticeship opportunities. Join us to be part of a carbon-neutral company that values your contributions and fosters a positive environment for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator - Client Success Team
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Agena Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Agena Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator - Client Success Team
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Agena Group:Your cover letter is your chance to shine! Tell us why you want to work at Agena Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Agena Group!
How to prepare for a job interview at Agena Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
