Administrator - Client Success

Company Description

Agena Group is on an exciting and ambitious growth trajectory with diversification and innovation at its heart, underpinned by strong social value and ESG credentials, and celebrated as a multiple-award winner. Yes, our roots are in car-park management, however, we’re so much more – expanding into new verticals to disrupt industry norms and elevate our sector with technology-led solutions that deliver measurable business impact for our clients, as well as improve the public’s everyday experience of travel and parking.

Position

As the newest member of our established Account Management team, you\’ll play a key role in providing top-notch administrative support and exceptional customer service to our valued clients and internal departments. This is an exciting, fast-paced role where you’ll manage a variety of tasks, ensuring a seamless client experience every step of the way.

Key Responsibilities

• Handle all administrative tasks related to site setup and compliance
• Take a proactive approach to ensure smooth operations and service delivery
• Gather and share client feedback, ensuring it reaches the right internal teams for action
• Ensure all sites adhere to our strict code of conduct—ethics is at the heart of everything we do
• Build and nurture strong client relationships via email and phone communication
• Collaborate with internal teams, including tech, service delivery, and customer service, to meet client expectations and deadlines
• Identify growth opportunities that align with our sustainability and social value goals
• Uphold best practices and consistently maintain high standards
• Monitor service-level agreements (SLAs) and promptly address any issues

Requirements

Who you are

• You have experience in a customer-facing role
• You have a proven track record of excelling in office administration tasks
• You thrive on new challenges and are passionate about improving processes to enhance client relationships
• You are ambitious, forward-thinking, and always looking for innovative ways to exceed expectations
• This role is available as part of a hybrid working environment after initial 3-month training period

Agena Values

We believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success.

• Ambitious: we aim for world class service
• Disruptive: we\’re here to change the industry
• Ethical: we do things for the right reasons
• Insightful: we use research to guide our decisions
• Collaborative: We\’re better when we work together
• Innovative: we help people see things differently

Other information

Salary: £25,396.80 per annum

Hours: 40 per week; Monday – Friday 9am – 5.30pm

Location: Lancing with hybrid flexibilities after probation period

Free onsite parking. Smart casual office dress code.

Additional Information

• Our selection process is as follows: Application – Competency Based Interview – Office visit, interview and presentation
• You must be able to legally live and work in the UK without sponsorship

Benefits

We know there’s more to life than work – that’s why when you join Agena, you’ll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more.

• Incremental holiday increases to recognise long service
• 2 volunteering days a year
• Unlock your potential with our training, learning & development, and apprenticeship options throughout your career
• Employee Assistance Programme – 24/7 confidential, independent and professional counselling
• Cycle-to-work scheme
• EV Charging points at office locations
• Regular team/company socials
• Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.

We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management.

We are a Mindful Employer and are committed to supporting your mental health at work.

The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact recruitment@agenagroup.com

We welcome all applicants, including those with unspent convictions. If disclosed during recruitment or after a conditional offer, we may conduct a DBS check and, with consent, liaise with a probation officer if relevant. Disclosures are handled sensitively and assessed individually, in line with our policy. A criminal record does not automatically disqualify candidates.

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