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For Companies At a Glance
- Tasks: Support our clients with top-notch service and manage administrative tasks efficiently.
- Company: Join the innovative Agena Group, a leader in tech-driven solutions.
- Benefits: Enjoy discounts, wellness perks, and training opportunities to grow your career.
- Why this job: Be part of a dynamic team making a real impact in client success.
- Qualifications: Customer service experience and strong organisational skills are essential.
- Other info: Exciting growth opportunities in a supportive and ethical work environment.
The predicted salary is between 30000 - 42000 £ per year.
Responsibilities
- Provide a reactive approach to our pool of Non-Account Managed clients.
- Ensure tasks are completed accurately and in a timely manner.
- Keep sites compliant with our code of conduct – being ethical is one of our company values.
- Triage tasks in a professional manner, delivering the highest levels of customer service.
- Deal with sometimes challenging enquiries, delivering a positive outcome for the client.
- Manage all internal relationships in tech, service delivery and customer service to ensure client expectations are managed within agreed SLAs.
- Complete all admin duties relating to site set up and compliance.
- Ensure best practice standards are adhered to.
Qualifications
- Our selection process is as follows: Application - Competency Based Interview - Task.
- You must be able to legally live and work in the UK without sponsorship.
- The postholder may be required to travel to external meetings on occasion by the most effective means available.
- Able to demonstrate a proven track record in a customer facing environment.
- Displays a passion for new challenges and problem solving.
- Organised and proactive handling multiple administrative tasks.
- Able to express ideas and views clearly, in writing, and listen and respond appropriately to others.
Company Overview
Agena Group is on an exciting and ambitious growth trajectory with diversification and innovation at its heart, underpinned by strong social value and ESG credentials, and celebrated as a multiple award winner. Yes, our roots are in carpark management, however, we’re so much more expanding into new verticals to disrupt industry norms and elevate our sector with technology led solutions that deliver measurable business impact for our clients, as well as improve the public's everyday experience of travel and parking.
Benefits
- When you join Agena, you’ll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out.
- You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more.
- Incremental holiday increases to recognise long service.
- 2 volunteering days a year.
- Unlock your potential with our training, learning & development, and apprenticeship options throughout your career.
- Employee Assistance Programme 24/7 confidential, independent and professional counselling.
- Cycle to work scheme.
Administrator - Client Success employer: Agena Group
Contact Detail:
Agena Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator - Client Success
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your skills align with their needs. Practise common interview questions and be ready to showcase your problem-solving abilities.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it makes it easier for us to keep track of your application.
We think you need these skills to ace Administrator - Client Success
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Administrator - Client Success role. Highlight your experience in customer service and any relevant admin tasks you've handled. We want to see how you can bring your unique skills to our team!
Showcase Your Problem-Solving Skills: In your application, share examples of how you've tackled challenging enquiries or situations in the past. We love candidates who can demonstrate a proactive approach to problem-solving, so let us know how you’ve made a positive impact!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to express your ideas and experiences. Remember, we appreciate good communication skills, especially in writing, so make every word count!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at Agena Group
✨Know Your Client Success Basics
Before the interview, brush up on the key principles of client success. Understand how to manage client relationships and ensure satisfaction. Be ready to discuss how you would handle challenging enquiries and maintain high service levels.
✨Showcase Your Organisational Skills
Since the role involves managing multiple administrative tasks, prepare examples that highlight your organisational abilities. Think of specific instances where you successfully juggled various responsibilities while keeping everything compliant and on track.
✨Demonstrate Problem-Solving Prowess
Agena Group values problem solvers, so come prepared with examples of how you've tackled challenges in previous roles. Share stories that illustrate your proactive approach and how you turned a difficult situation into a positive outcome for clients.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, listen actively and respond thoughtfully to questions, showing that you can express ideas well and engage with others professionally.
