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- Tasks: Help families find aged care solutions through phone interactions and tailored advice.
- Company: Join Australia's largest aged care placement team, dedicated to supporting families.
- Benefits: Enjoy competitive pay, uncapped bonuses, and flexible working hours.
- Why this job: Make a real difference in people's lives while working in a supportive, innovative environment.
- Qualifications: Customer service experience preferred; empathy and strong communication skills are essential.
- Other info: Multiple part-time and full-time roles available with flexible scheduling.
The predicted salary is between 30000 - 42000 £ per year.
Client Services Case Managers – Growing Business
Add expected salary to your profile for insights
$40.15 post training + Superannuation + Uncapped Bonuses
1 year anniversary pay rise
Now Hiring for intake starting 9th February 2026 and 2nd March 2026
Customer Service
Multiple Part Time- and Full-time roles available -32-38 hours per week.
Help families in placing into residential aged care and finding Home Care Providers.
Become part of an innovative and fun environment within Australia’s largest aged care placement team
Join our rapidly growing company and help families place their loved ones into residential aged care.
If you think you have seen this ad before, that\’s right you have! We are a growing company that is looking for more talent to join our rapidly growing team. Work within our client services team in our central Southport office. Be part of a team of dedicated aged care specialists who help families looking to place their loved ones into residential aged care.
We have multiple positions available. For this, we are seeking individuals who are highly empathic, self-managed and can handle difficult scenarios.
What’s the role?
Interact over the phone with families who require assistance with placement into aged care and finding Home Care Providers.
Use internal systems to understand care needs and budgets, and then shortlist and present options that match family preferences
Answer client questions relating to residential aged care or Home Care.
Cultivate and build a relationship with the client by providing empathy and reassurance
Offer individual client information and advice tailored to their personal situation
Provide families with the most up-to-date information regarding aged care overall.
Casual roles require flexible availability across a fortnightly schedule
Who are you?
6+ Months Experience in telephone/call centre environment within a customer service, sales and/or retention role (e.g., insurance, travel, banking) preferred but not essential
Evidence of achieving KPI’s and handling high volumes of daily calls (inbound and outbound)
Strong written and verbal communication skills
Strong computer literacy and intuition to problem solve
Mature approach and the ability to work autonomously within a team environment
A strong commitment to the role in helping families place their loved ones into aged care
Experience in aged care is preferred, but not essential
If you enjoy talking with people and bringing comfort to families during a stressful time, then this could be the role for you.
About Aged Care Decisions
Our mission is to bring comfort to people by empowering them in their residential aged care experience. That is why we go above and beyond in every aspect of the company to support families on their aged care placement journey.
Find out more about our company- https://agedcaredecisions.com.au/about/
Additionally, you can watch the video at the bottom of this ad.
How to apply
Please apply through the Apply Link, and include a cover letter and CV addressed to:
Please indicate why you believe you have a mature and empathetic approach and how it has helped in creating client outcomes.
All final applicants for this position will be asked to provide a National Police Clearance.
Your application will include the following questions:
- How many years\’ experience do you have in a client services / account management role?
- Do you have a current Police Check (National Police Certificate) for employment?
- Which of the following statements best describes your right to work in Australia?
- How many years\’ experience do you have as a Service Case Manager?
- Have you worked in a call centre before?
- Do you have customer service experience?
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Client Services Case Managers - Growing Business employer: Aged Care Decisions
Contact Detail:
Aged Care Decisions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Case Managers - Growing Business
✨Tip Number 1
Familiarise yourself with the aged care sector in Australia. Understanding the challenges families face when placing loved ones into care will help you connect better with clients and demonstrate your empathy during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves a lot of telephone interaction, being able to convey empathy and reassurance clearly will set you apart from other candidates.
✨Tip Number 3
Showcase any relevant experience in customer service or call centre roles during your discussions. Highlighting your ability to handle high volumes of calls and achieve KPIs will demonstrate your capability to thrive in this fast-paced environment.
✨Tip Number 4
Be prepared to discuss how you've handled difficult situations in the past. Sharing specific examples of how you've provided comfort and support to clients can illustrate your maturity and empathetic approach, which are crucial for this role.
We think you need these skills to ace Client Services Case Managers - Growing Business
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Client Services Case Manager. Tailor your application to highlight relevant experiences that demonstrate your empathy and ability to handle difficult scenarios.
Craft a Compelling Cover Letter: In your cover letter, specifically address why you believe you have a mature and empathetic approach. Provide examples from your past experiences where you've successfully supported clients or families in challenging situations.
Highlight Relevant Experience: Make sure to emphasise any experience you have in customer service, particularly in a call centre environment. Mention any achievements related to KPIs and handling high volumes of calls, as this will show your capability in a fast-paced setting.
Prepare for Application Questions: Be ready to answer specific questions about your right to work in Australia, your experience as a Service Case Manager, and your customer service background. Think about how your skills align with the role and prepare concise, honest responses.
How to prepare for a job interview at Aged Care Decisions
✨Show Your Empathy
As a Client Services Case Manager, empathy is key. Be prepared to share examples of how you've supported clients in difficult situations, demonstrating your ability to connect with families during stressful times.
✨Know the Aged Care Landscape
Familiarise yourself with the aged care system in Australia. Understanding the different types of care options available will help you answer questions confidently and show your commitment to helping families.
✨Highlight Your Communication Skills
Strong verbal and written communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you've effectively communicated with clients in previous roles.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss scenarios where you've had to think on your feet or resolve issues quickly. This will showcase your ability to handle high volumes of calls and manage client needs efficiently.
