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- Tasks: Help families find aged care solutions through phone interactions and tailored advice.
- Company: Join Australia's largest aged care placement team, dedicated to supporting families.
- Benefits: Enjoy competitive pay, uncapped bonuses, and flexible working hours.
- Why this job: Make a real difference in people's lives while working in a fun, innovative environment.
- Qualifications: Customer service experience preferred; empathy and strong communication skills are essential.
- Other info: Casual roles require flexible availability; multiple positions available.
The predicted salary is between 30000 - 42000 £ per year.
Placement Specialists and Home Care Specialist (Case Managers) $39.59 post training + Superannuation + Uncapped Bonuses. 1 year anniversary pay rise. Now Hiring for intake starting Monday 26th May 2025 as well as June (Date to be confirmed).
Customer Service Multiple Part Time- and Full-time roles available - 30-38 hours per week. 5 shifts per week, seeking availability minimum 1 weekend shift. Roster examples would be Sunday - Thursday or Tuesday - Saturday.
Help families in placing into residential aged care and finding Home Care Providers. Become part of an innovative and fun environment within Australia’s largest aged care placement team. Join our rapidly growing company and help families place their loved ones into residential aged care.
What’s the role?
- Interact over the phone with families who require assistance with placement into aged care and finding Home Care Providers.
- Use internal systems to understand care needs and budgets, and then shortlist and present options that match family preferences.
- Answer client questions relating to residential aged care, or Home Care.
- Cultivate and build a relationship with the client by providing empathy and reassurance.
- Offer individual client information and advice tailored to their personal situation.
- Provide families with the most up-to-date information regarding aged care overall.
- Casual roles require flexible availability across a fortnightly schedule.
Who are you?
- 6+ Months Experience in telephone/call centre environment within a customer service, sales and/or retention role (e.g., insurance, travel, banking) preferred but not essential.
- Evidence of achieving KPI’s and handling high volumes of daily calls (inbound and outbound).
- Strong written and verbal communication skills.
- Strong computer literacy and intuition to problem solve.
- Mature approach and the ability to work autonomously within a team environment.
- A strong commitment to the role in helping families place their loved ones into aged care.
- Experience in aged care is preferred, but not essential.
If you enjoy talking with people and bringing comfort to families during a stressful time, then this could be the role for you.
About Aged Care Decisions: Our mission is to bring comfort to people by empowering them in their residential aged care experience. That is why we go above and beyond in every aspect of the company to support families on their aged care placement journey.
How to apply: Please apply through the Apply Link, and include a cover letter and CV addressed to: Please indicate why you believe you have a mature and empathetic approach and how it has helped in creating client outcomes. All final applicants for this position will be asked to provide a National Police Clearance.
Client Services Case Managers - Growing Business employer: Aged Care Decisions
Contact Detail:
Aged Care Decisions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Case Managers - Growing Business
✨Tip Number 1
Familiarise yourself with the aged care sector in Australia. Understanding the challenges families face when placing loved ones in care will help you connect better with clients and demonstrate your empathy during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves a lot of telephone interaction, consider role-playing scenarios with friends or family to build your confidence and refine your ability to convey empathy and reassurance.
✨Tip Number 3
Research Aged Care Decisions and their mission. Being knowledgeable about the company’s values and services will not only impress during your interview but also help you align your answers with what they are looking for in a candidate.
✨Tip Number 4
Prepare examples from your past experiences that showcase your ability to handle difficult situations and achieve KPIs. This will demonstrate your capability to thrive in a fast-paced environment and reassure the hiring team of your suitability for the role.
We think you need these skills to ace Client Services Case Managers - Growing Business
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to address your cover letter to the hiring manager and highlight your empathetic approach. Explain how your past experiences have helped you create positive outcomes for clients, especially in stressful situations.
Highlight Relevant Experience: In your CV, emphasise any experience you have in customer service or call centre roles. Include specific examples of how you've handled high volumes of calls and achieved KPIs, as this is crucial for the role.
Showcase Communication Skills: Demonstrate your strong written and verbal communication skills in both your cover letter and CV. Use clear and concise language, and consider including a brief example of a time when effective communication made a difference in a client interaction.
Prepare for Application Questions: Be ready to answer questions about your right to work in Australia, your experience as a Service Case Manager, and your customer service background. Think of specific scenarios that showcase your skills and how they relate to the job.
How to prepare for a job interview at Aged Care Decisions
✨Show Empathy
As a Client Services Case Manager, empathy is key. During the interview, share examples of how you've supported clients in difficult situations. This will demonstrate your ability to connect with families and provide comfort during stressful times.
✨Highlight Relevant Experience
Make sure to discuss any previous experience in customer service or call centre roles. If you've handled high volumes of calls or achieved KPIs, mention these achievements to showcase your capability in a fast-paced environment.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've had to think on your feet or solve problems quickly. This role requires strong computer literacy and intuition, so illustrating your problem-solving skills will be beneficial.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the team dynamics or how they support their staff in providing the best care for families. This shows you're genuinely interested in being part of their mission.
