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For Companies At a Glance
- Tasks: Lead technical integrations and provide top-notch support for our age verification API.
- Company: Join AgeChecked, a leader in age verification software for global clients.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact by solving complex issues and enhancing client experiences.
- Qualifications: Experience in SaaS support, strong API knowledge, and coding skills in C# or NodeJS.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
The predicted salary is between 48000 - 72000 £ per year.
AgeChecked provides age verification software for online providers of age restricted goods and services. We operate a high volume web API platform used by large global clients. This role owns technical integrations and live application support across the platform. You act as the senior technical escalation point for client onboarding, API issues, and production incidents. You work closely with product, engineering, infrastructure, and client services. You also provide day to day technical oversight for two application support engineers working staggered shifts. You report into the Product Manager.
Key Responsibilities
- Technical Integration and Onboarding
- Own technical onboarding for new clients using the AgeChecked API.
- Support clients with API integration, authentication, and troubleshooting.
- Review client implementation issues and provide clear technical guidance.
- Act as the technical point of contact during onboarding and early production use.
- Application Support and Incident Ownership
- Own incoming support tickets through Monday.
- Investigate and diagnose production issues across the API platform.
- Work with engineering to resolve complex issues.
- Perform root cause analysis and document outcomes.
- System Monitoring and Reliability
- Monitor system health and performance.
- Identify risks and recurring issues impacting clients.
- Work with infrastructure and engineering on platform stability.
- Use monitoring tools such as AWS CloudWatch where relevant.
- Work closely with product during releases and platform changes.
- Liaise with QA to support smooth deployment into production.
- Partner with infrastructure during incidents and maintenance windows.
- Provide technical input driven by client and stakeholder feedback.
- Technical Leadership and Knowledge Sharing
- Provide technical oversight and guidance to two application support engineers.
- Support shift handovers and continuity of coverage.
- Create and maintain clear documentation, runbooks, and integration guides.
- Deliver internal system training and knowledge sharing sessions.
Skills and Experience Required
- Strong experience in technical integration or application support within SaaS platforms.
- Hands on experience supporting web APIs in live production environments.
- Strong understanding of REST APIs, authentication, and integrations.
- Ability to read and troubleshoot C# and NodeJS code.
- Solid experience working with MySQL and data related investigations.
- Clear and confident written and verbal communication.
- Strong documentation and process discipline.
- Experience working directly with external clients.
- Ability to stay effective during high pressure incidents.
Nice to Have
- Experience using Postman and MySQL Workbench.
- Experience with AWS monitoring tools such as CloudWatch.
- Exposure to high transaction or 24 by 7 platforms.
Reporting Line
Reports to the Product Manager. Works closely with Tech, Infrastructure and Client Service teams.
Senior Technical Integration and Support Manager in London employer: AgeChecked
Contact Detail:
AgeChecked Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Integration and Support Manager in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! If you’ve got experience with APIs or troubleshooting, consider creating a portfolio or a GitHub repo showcasing your projects. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to integration and support. Practice explaining complex concepts in simple terms, as you’ll need to communicate effectively with clients and teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Senior Technical Integration and Support Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with technical integrations and API support. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Technical Skills: Since this role involves working with REST APIs and troubleshooting code, be sure to mention any hands-on experience you have with C#, NodeJS, or MySQL. We love seeing candidates who can demonstrate their technical prowess in real-world scenarios.
Communicate Clearly: Your written communication is key, especially when it comes to explaining complex technical issues. Keep your language clear and concise, and make sure to proofread for any errors. We appreciate clarity and professionalism in all our applications!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at AgeChecked
✨Know Your APIs Inside Out
Make sure you brush up on your knowledge of REST APIs, authentication methods, and integrations. Be prepared to discuss how you've supported web APIs in live production environments, as this will be crucial for the role.
✨Showcase Your Troubleshooting Skills
Prepare examples of how you've diagnosed and resolved production issues in the past. Highlight your experience with C# and NodeJS code, as well as any data investigations you've conducted using MySQL.
✨Communicate Clearly and Confidently
Since you'll be liaising with clients and internal teams, practice articulating complex technical concepts in a straightforward manner. Think about how you can demonstrate your strong written and verbal communication skills during the interview.
✨Demonstrate Leadership and Teamwork
Be ready to discuss your experience in providing technical oversight and guidance to others. Share examples of how you've supported team members and ensured continuity of coverage, especially during high-pressure situations.
