Workplace Experience Host

Are you passionate about creating exceptional workplace experiences? At Ageas, we’re looking for a Workplace Host to join our dynamic Facilities team based in Folkestone. You’ll play a key role in ensuring our workspaces are welcoming, safe, and productive for employees, tenants, visitors, and contractors. This is more than just a front-of-house role – it’s about being the heartbeat of our workplace, supporting operations, enhancing employee experience, and embracing innovation to help our people thrive.

Main Responsibilities as Workplace Host:

• Covering all aspects of Health & Safety throughout site.
• Managing the security throughout site.
• Be the first point of contact for all workplace-related queries.
• Maintain a clean, safe, and collaborative office environment.
• Manage meeting rooms, breakout spaces, and reception areas.
• Operate front desk and parking booking systems.
• Coordinate access control and security procedures.
• Assist with onboarding, recruitment paperwork, and large meeting logistics.
• Collaborate with service providers (cleaning, catering, waste).
• Embrace emerging technologies like AI to improve processes.
• Provide administrative support and help coordinate departmental moves.

Skills and experience you need as Workplace Host:

• Strong communication and interpersonal skills.
• Excellent customer service with a proactive, “can-do” attitude.
• High attention to detail and data accuracy.
• Confident using Microsoft Office and workplace systems.
• Organised, adaptable, and able to work independently or as part of a team.
• Comfortable working under pressure and managing multiple tasks.
• Flexible to cover site hours between 8am – 6pm.

Desirable:

• Previous experience in customer service or office environments.
• Familiarity with Health & Safety practices.
• Premises management experience is ideal.

At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve Top Employer status in the UK. Here are some of the benefits you can enjoy at Ageas:

• Flexible Working: Smart Working @ Ageas gives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.
• Supporting your Health: Dental Insurance, Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Mindfulness.
• Supporting your Wealth: Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.
• Supporting you at Work: Well-being activities, mindfulness sessions, Sports and Social Club events and more.
• Supporting you and your Family: Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay.
• Benefits for Them: Partner Life Assurance and Critical Illness cover.
• Get some Tech: Deals on various gadgets including Wearables, Tablets and Laptops.
• Getting around: Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover.
• Supporting you back to work: Return to work programme after maternity leave.

About Ageas: We are one of the largest car and home insurers in the UK. Our People help Ageas to be a thriving, creative and innovative place to work. We show this in the service we provide to over four million customers. As an inclusive employer, we encourage anyone to apply. We’re a signatory of the Race at Work Charter and Women in Finance Charter, member of iCAN and GAIN. As a Disability Confident Leader, we are committed to ensuring our recruitment processes are fully inclusive. That means if you are applying for a job with us, you will have fair access to support and adjustments throughout your recruitment experience. If the list does not cover the support you need, please contact our Recruitment Team to discuss how they can help. We also guarantee an interview for applicants with a disability who meet the minimum criteria for the role. For more information, please see Ageas Everyone.

We have a zero-tolerance approach towards any form of harassment during the recruitment process, ensuring that everyone is treated with respect and professionalism. Our aim is to have great people everywhere in our business and we’re always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we’re open to discussing flexible working, including full-time, part-time or job share arrangements. To find out more about Ageas, see About Us.

Want to be part of a Winning Team? Come and join Ageas. Click on the ‘Apply button’ to be considered.