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- Tasks: Lead and shape Ageas Retention Strategy across all product lines.
- Company: Join Ageas UK, a leading financial services provider focused on customer retention.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on customer engagement and retention in a dynamic industry.
- Qualifications: Experience in customer retention and strong analytical skills are preferred.
- Other info: Adhoc travel to Bournemouth office required; supportive remote work environment.
The predicted salary is between 45000 - 75000 £ per year.
Job Title:Senior Retention Trading Manager
Contract Type:Permanent, Part Time, Full Time, Job Share option available
Salary:Up to £75,000 dependent on experienceLocation:Remote with adhoc travel to our Bournemouth and Eastleigh office
Senior Retention Trading Manager:
Ageas UK have an exciting opportunity for someone to join our Direct Business as a Senior Retention Trading Manager, to lead, shape and deliver against Ageas Retention Strategy & ambitions across all product lines and brands.
If you have the ability to disseminate large data sets, sharing the output with stakeholders of all levels, and make decisions based on delivering the best commercial outcomes, we would love to hear from you.
The Senior Retention Trading Manager will take ownership of, the commercial performance of customer retention, delivering customer / policy volume, best in class customer engagement, income & retention to drive sustainable and profitable growth.
Please note: Most of your time will be spent working remotely, supported by necessary equipment, however adhoc travel to our Bournemouth office will be required on occasion.
Main Responsibilities as Senior Retention Trading Manager:
- To be responsible for developing the retention channels to achieve target volumes, GWP & Income
- To be responsible for the day-to-day management of all digital distribution retention channels
- To be responsible for the identification and implementation of initiatives that will improve customer engagement, commercial outcomes and ultimately retention rates
- To understand technology themes and the emergence of new trends within the insurance industry, leading to innovative ways of working, improved customer and outcomes
- To understand the end-to-end customer journey and work collaboratively across digital distribution partners and internal teams to maximise trading performance and meet retention targets
- Responsible for monitoring and assessing BAU performance of retention channels, identifying and implementing improvement initiatives
Skills and experience you need as Senior Retention Trading Manager:
- Proven knowledge and experience of working on customer retention for a financial services company beneficial but not essential
- A strong understanding of commercial outcomes and an ability to identify activity & initiatives that will positively influence them
- A strong understanding and awareness of consumer, technology and market trends
- Strong ability to work independently and on own initiative with minimal guidance
- Highly flexible and adaptable with an ability to drive results through strong influence of business areas
- Familiarity with wide variety of modern marketing, platforms/tools, highly analytical, articulate and numerate with experience of forecasting and planning
For more information please contact James Davies (Hiring Manager), Claire Pitts or Dan O\’Connor in Recruitment.
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Senior Retention Trading Manager employer: Ageas
Contact Detail:
Ageas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Retention Trading Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer retention within the financial services sector. This will not only help you understand the market better but also allow you to speak confidently about innovative strategies during interviews.
✨Tip Number 2
Network with professionals in the insurance and financial services industries. Attend relevant webinars or local meetups to connect with others who can provide insights or even refer you to opportunities at Ageas UK.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer engagement and retention in previous roles. Use data to back up your claims, as this aligns with the role's focus on commercial outcomes and performance metrics.
✨Tip Number 4
Research Ageas UK's current retention strategies and be ready to suggest improvements or new initiatives. Showing that you've done your homework will demonstrate your genuine interest in the role and the company.
We think you need these skills to ace Senior Retention Trading Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer retention, particularly within financial services. Use specific examples that demonstrate your ability to drive commercial outcomes and improve retention rates.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and Ageas UK. Discuss how your skills align with their retention strategy and provide examples of how you've successfully managed retention channels in the past.
Highlight Analytical Skills: Given the emphasis on data analysis in the job description, ensure you showcase your analytical skills. Mention any tools or methodologies you are familiar with that can help in assessing performance and making data-driven decisions.
Showcase Adaptability: Ageas UK values flexibility and adaptability. Include examples in your application that demonstrate your ability to work independently and adapt to changing circumstances, especially in a remote working environment.
How to prepare for a job interview at Ageas
✨Showcase Your Analytical Skills
As a Senior Retention Trading Manager, you'll need to demonstrate your ability to analyse large data sets. Prepare examples of how you've used data to drive commercial outcomes in previous roles, and be ready to discuss specific metrics or KPIs you’ve improved.
✨Understand the Customer Journey
Familiarise yourself with the end-to-end customer journey in the insurance industry. Be prepared to discuss how you would enhance customer engagement and retention rates, and share any innovative ideas you have for improving these processes.
✨Stay Updated on Industry Trends
Research current trends in the insurance sector, especially those related to customer retention and digital marketing. Being able to discuss recent developments will show your passion for the industry and your proactive approach to staying informed.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think of past experiences where you successfully implemented initiatives that improved retention rates, and be ready to explain your thought process.
