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For Companies At a Glance
- Tasks: Lead cross-functional teams to transform service delivery and improve customer outcomes.
- Company: Join a dynamic team at esure & Ageas, leaders in the insurance industry.
- Benefits: Competitive salary, hybrid working options, and opportunities for professional growth.
- Why this job: Make a real impact in a senior role driving innovation and change.
- Qualifications: Extensive leadership experience in transformation programmes and strong Agile skills.
- Other info: Work in a fast-paced environment with excellent career advancement opportunities.
The predicted salary is between 110000 - 140000 ÂŁ per year.
We are looking for a Service Lead Delivery Manager to join our wider Change and Transformation team on a permanent basis. This senior leadership role supports the Service Value Stream, with accountability for delivering the Amazon Connect and App portfolios across our Service function. You'll lead crossâfunctional squads to drive service transformation, embed strong governance, modern ways of working, and deliver measurable improvements in customer and operational outcomes within a regulated environment. This role is open across all esure and AGEAS locations on a hybrid working model.
Main Responsibilities
- Lead dayâtoâday delivery across the Service value stream, with accountability for the Amazon Connect & App portfolios
- Act as a trusted deputy to the Service Value Stream Sponsor, driving pace, progress and accountability
- Lead and coach multiple crossâfunctional squads, aligning priorities and removing blockers
- Manage escalations, risks and dependencies to ensure successful roadmap delivery
- Own resource capacity planning and manage allocated people and nonâpeople budgets
- Partner with Tech Leads and Lead Product Owners to evolve and deliver the Service product roadmap
- Champion Agile ways of working and drive continuous improvement across squads
- Establish governance, financial tracking and benefits realisation processes with key stakeholders
Skills and experience
- Extensive delivery leadership experience within largeâscale transformation programmes in a regulated industry
- Proven people leadership across crossâfunctional, multiâdisciplinary teams
- Strong experience operating within Agile delivery frameworks
- Experience managing thirdâparty suppliers and delivering commercial outcomes
- Confidence operating in fastâpaced, highâdemand environments with competing priorities
- Strong stakeholder management skills, including senior leadership engagement
- Experience delivering change within financial services (insurance experience desirable)
- Exposure to technology replatforming or digital modernisation programmes
Service Lead Delivery Manager in Reigate employer: Ageas
Contact Detail:
Ageas Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Service Lead Delivery Manager in Reigate
â¨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at esure or Ageas. A friendly chat can sometimes lead to insider info about job openings or even a referral.
â¨Tip Number 2
Prepare for interviews by practising common questions related to service delivery and transformation. We recommend using the STAR method to structure your answers â it helps you showcase your experience effectively!
â¨Tip Number 3
Showcase your leadership skills during interviews. Be ready to discuss how you've led cross-functional teams and managed projects in fast-paced environments. We want to see how you can drive change and deliver results!
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows youâre genuinely interested in joining our team.
We think you need these skills to ace Service Lead Delivery Manager in Reigate
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV speaks directly to the role of Service Lead Delivery Manager. Highlight your experience in delivery leadership and transformation programmes, especially in regulated environments. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've led cross-functional teams and driven service transformation in the past. We love a good story!
Showcase Your Agile Experience: Since this role champions Agile ways of working, make sure to highlight your experience with Agile frameworks. Tell us about your successes in managing teams and delivering projects in fast-paced environments. Weâre all about continuous improvement!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. Itâs the best way for us to receive your application and keep track of it. Plus, it shows youâre keen on joining our team at StudySmarter!
How to prepare for a job interview at Ageas
â¨Know Your Stuff
Make sure you understand the ins and outs of the Service Lead Delivery Manager role. Familiarise yourself with Amazon Connect, App portfolios, and Agile methodologies. This will help you speak confidently about how your experience aligns with their needs.
â¨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading cross-functional teams and driving transformation. Be ready to discuss how you've managed escalations and removed blockers in past roles, as this is crucial for the position.
â¨Understand the Company Culture
Research esure and Ageas to get a feel for their values and work environment. Tailor your responses to reflect how you can contribute to their culture, especially in terms of governance and continuous improvement.
â¨Engage with Stakeholders
Think about how youâve successfully managed stakeholders in previous roles. Prepare to discuss specific instances where you engaged senior leadership or third-party suppliers, as strong stakeholder management is key for this role.