Operational Resilience and Continuity Lead

We currently have a great opportunity for an Operational Resilience & Continuity Lead to join our team. This role will report to the Operational Resilience & Continuity Leader. As an Operational Resilience & Continuity Lead, you will play a key role in helping Ageas deliver reliable services to customers, even enduring unexpected events or disruption. You will lead the development and continuous improvement of our operational resilience, business continuity and crisis management frameworks, ensuring we can respond effectively to risks while meeting regulatory requirements. Working with colleagues across the business and senior stakeholders, you will help strengthen resilience, drive improvements and support the long‑term stability of our operations.

Main Responsibilities

• Lead the development and ongoing enhancement of Ageas' operational resilience framework.
• Ensure important business services, impact tolerances and supporting processes remain effective and up to date.
• Monitor, assess and report on resilience risks, vulnerabilities and remediation activities.
• Design and deliver scenario testing to assess resilience and identify opportunities for improvement.
• Maintain and develop resilience policies, standards, governance and operating procedures.
• Chair resilience forums and provide meaningful insights and updates to senior stakeholders.
• Lead the business continuity and crisis management frameworks across the organisation.
• Coordinate business continuity planning, testing and incident preparedness activities.
• Act as the operational resilience subject‑matter expert, supporting projects, change initiatives and regulatory requirements.

Skills and Experience

• Strong experience in operational resilience, business continuity and crisis management.
• Previous experience within financial services or another regulated environment.
• Proven ability to build strong relationships and influence stakeholders at all levels.
• Strong analytical skills with the ability to identify risks and develop practical solutions.
• Experience designing and implementing resilience frameworks, policies and governance processes.
• Good understanding of operational resilience regulations, industry standards and best practice.
• Excellent planning and organisational skills, with the ability to manage competing priorities.
• Strong written and verbal communication skills, with the ability to present complex information clearly.
• Professional qualifications or accreditation in operational resilience, risk management or business continuity would be advantageous.

Benefits

• Flexible Working – Smart Working provides flexibility around location (within the UK) and within the working day to manage other commitments. All vacancies offer part‑time or job‑share options.
• Minimum 35 days holiday (inc. bank holidays) with the ability to buy and sell days.
• Health – Dental Insurance, Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well‑Being Activities – Mindfulness.
• Wealth – 50% off esure and Sheilas' Wheels motor and home insurance, Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.
• At Work – Well‑being activities, mindfulness sessions, Sports and Social Club events and more.
• Family – Maternity (pregnant parent/primary adopter) entitlement of 16 weeks at full pay, paternity/non‑pregnant parent/co‑adopter at 8 weeks’ full pay.
• Partner – Partner Life Assurance and Critical Illness cover.
• Tech – Deals on various gadgets including wearables, tablets, laptops.
• Getting Around – Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover.
• Return to work programme after maternity leave.

Equal Employment Opportunity

As an inclusive employer, Ageas encourages anyone to apply. We are a signatory of the Race at Work Charter and Women in Finance Charter, member of iCAN and GAIN. As a Disability Confident Leader, we are committed to ensuring our recruitment processes are fully inclusive. We guarantee an interview for applicants with a disability who meet the minimum criteria for the role.