At a Glance
- Tasks: Lead a team to investigate and prevent fraudulent claims in a dynamic environment.
- Company: Join a leading firm focused on fraud prevention and customer protection.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Opportunity for career advancement in a supportive and innovative team.
- Why this job: Make a real impact by shaping fraud strategy and enhancing operational effectiveness.
- Qualifications: Experience in fraud investigation and strong leadership skills required.
The predicted salary is between 35200 - 40000 £ per year.
Manchester, GREATER MANCHESTER, United Kingdom
Target Start Date: August 2026
Contract Type: 12-month secondment, Part Time, Full Time
Salary Range: £35,200 - £40,000 depending on experience
Location: Glasgow or Manchester, hybrid
Travel: You will be required to visit your contractual office 1 day per week, and visit other offices depending on business need
Work Level: 3
Closing Date for applications: Thursday 25th June 2026
Hiring Manager: Andrew Nixon or Zoe Currie
We’re looking for a driven and experienced leader to join our team as a Claims Fraud Operations Team Leader on a 12-month secondment. In this role, you will lead a predominantly motor, first-party fraud team, while also working closely with our home claims, ensuring a consistent and effective approach to fraud prevention across both areas. You will be responsible for identifying, investigating and preventing fraudulent claims, helping to minimise risk and protect our customers and business. Combining strong technical expertise with inspirational leadership, you’ll drive consistent decision-making, improve team capability and deliver against key fraud performance targets. This is a fantastic opportunity to influence strategy, enhance operational effectiveness and play a key role in shaping our counter-fraud approach.
Main Responsibilities
- Lead and manage day-to-day activity across all Claims Fraud Operations workstreams, ensuring efficient delivery and workload prioritisation.
- Deliver against key performance metrics including savings targets, nil settlements, referrals and regulatory reporting.
- Provide technical expertise and governance, ensuring claims are validated and evidence is compiled in line with policy, regulation and legislation.
- Coach, mentor and develop team members to improve capability, quality and overall performance.
- Conduct audits and quality reviews, approving repudiations and ensuring consistency of decision-making across cases.
- Drive continuous improvement and counter-fraud initiatives, using data insights to identify trends and inform strategy.
Skills and Experience
- Proven experience in fraud investigation within a claims environment, with leadership, team management or mentor responsibility.
- Strong technical knowledge of claims handling (first and third party), fraud risk and detection systems within a motor environment, knowledge of home is advantageous.
- Knowledge of conversation management or Digilog.
- In-depth understanding of FCA regulations, GDPR and financial crime frameworks.
- Ability to analyse data, identify patterns and trends, and develop effective fraud prevention strategies.
- Excellent communication, coaching and stakeholder management skills, with the ability to influence and lead teams.
- High attention to detail, strong organisational skills and the ability to make sound decisions in complex situations.
Claims Fraud Operations Team Leader in Manchester employer: Ageas
Join a dynamic and supportive team as a Claims Fraud Operations Team Leader in Manchester, where we prioritise employee growth and development. Our hybrid work culture promotes flexibility while fostering collaboration and innovation, ensuring you have the tools and resources to excel in your role. With competitive salaries and a commitment to continuous improvement, we offer a rewarding environment for those looking to make a meaningful impact in fraud prevention.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Fraud Operations Team Leader in Manchester
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Ageas). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Ageas. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Fraud Operations Team Leader in Manchester
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Ageas.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Ageas. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Ageas
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Ageas to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Ageas, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Ageas's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
