Operational Resilience and Continuity Lead in Glasgow

We currently have a great opportunity for Operational Resilience & Continuity Lead to join our team. This role will report into the Operational Resilience & Continuity Leader. As an Operational Resilience & Continuity Lead, you'll play a key role in helping Ageas deliver reliable services to customers, even during unexpected events or disruption. You'll lead the development and continuous improvement of our operational resilience, business continuity and crisis management frameworks, ensuring we can respond effectively to risks while meeting regulatory requirements. Working with colleagues across the business and senior stakeholders, you'll help strengthen resilience, drive improvements and support the long-term stability of our operations.

Main Responsibilities:

• Lead the development and ongoing enhancement of Ageas' operational resilience framework.
• Ensure important business services, impact tolerances and supporting processes remain effective and up to date.
• Monitor, assess and report on resilience risks, vulnerabilities and remediation activities.
• Design and deliver scenario testing to assess resilience and identify opportunities for improvement.
• Maintain and develop resilience policies, standards, governance and operating procedures.
• Chair resilience forums and provide meaningful insights and updates to senior stakeholders.
• Lead the business continuity and crisis management frameworks across the organisation.
• Coordinate business continuity planning, testing and incident preparedness activities.
• Act as the operational resilience subject matter expert, supporting projects, change initiatives and regulatory requirements.

Skills and experience you need:

• Strong experience in operational resilience, business continuity and crisis management.
• Previous experience within financial services or another regulated environment.
• Proven ability to build strong relationships and influence stakeholders at all levels.
• Strong analytical skills with the ability to identify risks and develop practical solutions.
• Experience designing and implementing resilience frameworks, policies and governance processes.
• Good understanding of operational resilience regulations, industry standards and best practice.
• Excellent planning and organisational skills, with the ability to manage competing priorities.
• Strong written and verbal communication skills, with the ability to present complex information clearly.
• Professional qualifications or accreditation in operational resilience, risk management or business continuity would be advantageous.

At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve Top Employer status in the UK. Here are some of the benefits you can enjoy at Ageas:

• Flexible Working: Smart Working @ Ageas gives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.
• Supporting your Health: Dental Insurance, Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Mindfulness.
• Supporting your Wealth: 50% off esure and Sheilas' Wheels motor and home insurance, Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.
• Supporting you at Work: Well-being activities, mindfulness sessions, Sports and Social Club events and more.
• Supporting you and your Family: Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay.
• Benefits for Them: Partner Life Assurance and Critical Illness cover.
• Get some Tech: Deals on various gadgets including Wearables, Tablets and Laptops.
• Getting around: Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover.
• Supporting you back to work: Return to work programme after maternity leave.

About Ageas: We are one of the largest car and home insurers in the UK. Our People help Ageas to be a thriving, creative and innovative place to work. We show this in the service we provide to over four million customers. As an inclusive employer, we encourage anyone to apply. We’re a signatory of the Race at Work Charter and Women in Finance Charter, member of iCAN and GAIN. As a Disability Confident Leader, we are committed to ensuring our recruitment processes are fully inclusive. That means if you are applying for a job with us, you will have fair access to support and adjustments throughout your recruitment experience. If the list does not cover the support you need, please contact our Recruitment Team to discuss how they can help. We also guarantee an interview for applicants with a disability who meet the minimum criteria for the role. For more information, please see Ageas Everyone. We have a zero-tolerance approach towards any form of harassment during the recruitment process, ensuring that everyone is treated with respect and professionalism. Our aim is to have great people everywhere in our business and we’re always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we’re open to discussing flexible working, including full-time, part-time or job share arrangements. To find out more about Ageas, see About Us. Want to be part of a Winning Team? Come and join Ageas. Click on the ‘Apply button’ to be considered.