At a Glance
- Tasks: Lead customer redress activities and coordinate cross-functional teams to ensure fair outcomes.
- Company: Join Ageas, a renowned UK insurer with a commitment to inclusivity and support.
- Benefits: Enjoy flexible working, competitive salary, health benefits, and generous holiday allowance.
- Other info: Be part of a diverse team with excellent career growth opportunities.
- Why this job: Make a real difference by helping customers and improving processes in a dynamic environment.
- Qualifications: Experience in regulated environments and strong analytical skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Target Start Date: 1st August
Contract Type: Secondment, Part Time, Full Time, Job Share option available
Location: Glasgow
Closing Date for applications: 10th July
Responsibilities
- Lead end-to-end customer redress activity for incidents across all impact levels
- Define fair, consistent approaches to refunds, compensation, and customer corrections
- Coordinate cross‑functional teams including Product, Operations, Risk, Finance, and Data
- Identify affected customers and validate financial and non‑financial impact calculations
- Prepare governance materials and secure required approvals from key stakeholders
- Oversee delivery of payments, communications, and operational case handling
- Maintain clear, auditable records supporting compliance and regulatory expectations
- Capture insights and ensure actions are delivered to prevent future customer harm
Skills and Experience
- Experience working in regulated environments such as insurance, banking, or utilities
- Strong understanding of customer redress and remediation best practice
- Confident stakeholder management across multiple teams and seniority levels
- Ability to manage complex delivery across multiple workstreams and timelines
- Strong analytical skills, comfortable working with data and financial impacts
- Clear communication skills, written and verbal, across technical and non‑technical audiences
- Focus on continuous improvement and strengthening controls and processes
- Familiarity with agile delivery environments is helpful but not essential
Benefits
- Flexible Working – Smart Working and day‑level flexibility, part‑time and job share options; minimum 35 days holiday (incl. bank holidays) with possibility to buy and sell days
- Supporting your Health – Dental Insurance, Health Cash Plan, health screening, will writing, voluntary critical illness cover, mental health first aiders, well‑being activities (mindfulness)
- Supporting your Wealth – 50% off Motor and Home insurance, annual bonus schemes, annual salary reviews, competitive pension, employee savings, employee loans
- Supporting you at Work – wellbeing activities, mindfulness sessions, sports and social club events
- Supporting you and your family – maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay; paternity/non‑pregnant parent/co‑adopter entitlement of 8 weeks at full pay
- Benefits for dependants – partner life assurance and critical illness cover
- Tech – deals on gadgets including wearables, tablets and laptops
- Getting around – car salary exchange, cycle scheme, vehicle breakdown cover
- Supporting you back to work – return‑to‑work programme after maternity leave
We are an inclusive employer and encourage anyone to apply. We are a signatory of the Race at Work Charter, Women in Finance Charter, member of iCAN and GAIN, and a Disability Confident Leader, committed to ensuring our recruitment processes are fully inclusive and fair. Ageas is a renowned insurer in the UK, and we offer a diverse and supportive work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Redress Lead in Glasgow
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Ageas. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Redress Lead in Glasgow
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Ageas.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Ageas's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Ageas
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Ageas.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Ageas will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Ageas employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
