Senior Claims Handler in Eastleigh

Job Title: Senior Claims Handler – Motor

Target Start Date: ASAP

Contract Type: 9 month secondment

Salary Range: £30,000

Location: Eastleigh, Hybrid

Closing Date for applications: Friday 19th December

Senior Claims Handler – Motor: Our busy Motor Claims Department are looking for a dedicated and passionate Senior Claims Handler to join the team on a Secondment. As a Senior Claims Handler, you will be responsible for improving technical capability in your team and the wider department. You will have ownership over various tasks and assist your Team Leader with several duties aligned to this goal.

Main Responsibilities

• Quality assurance and quality management within the team.
• Reviewing high value claims within the team (and department), providing support/coaching where required.
• Taking referrals from the other team members and using these as an opportunity to coach and develop others.
• Attending meetings (especially those that are technical in nature) on behalf of their team leader.
• Producing reports to evidence the work you have been doing and highlighting areas for improvement within the team or wider department.

To ensure you continue to hone your technical skills and stay close to the claims process and strategies, you will also work with a reduced allocation of claims. You will be expected to balance your time between handling your own allocation and the additional responsibilities of a Senior Claims Handler.

This is a fantastic opportunity for someone to develop their experience within the Motor Claims department, working with a team of experienced Senior Handlers whilst also being supported by the wider department.

Skills and Experience

• Excellent technical knowledge within a Motor Claims environment is essential for this role.
• Experience of credit hire claims handling and negotiation, both inside the GTA and in a common law world.
• The ability to influence and persuade others to your way of thinking evidenced through strong negotiation skills and a technical insurance knowledge with particular focus on liability, subrogation and third‑party intervention.
• Eagerness to seek and engage in future learning opportunities, taking ownership of your continuous professional development.
• Be an excellent communicator with a passion and ability to coach and develop others.
• Strong organisational skills and the ability to work to tight deadlines.
• Experienced in multitasking and prioritising your own workload with the ability to make decisions under pressure.
• Ability to provide excellent customer service.
• Positive attitude with a flexible and resilient approach to change and teamwork.

To find out more about this role and for information please contact Grace Robson or Siobhan Leavers

Benefits

Flexible Working: Smart Working @ Ageas gives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part‑time/job‑shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.

Supporting your Health: Dental Insurance, Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Mindfulness.

Supporting your Wealth: 50% off Esure and Sheilas\’ Wheels motor and home insurance, Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.

Supporting you at Work: Well‑being activities, mindfulness sessions, Sports and Social Club events and more.

Supporting you and your Family: Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non‑pregnant parent/co‑adopter at 8 weeks’ full pay.

Benefits for Them: Partner Life Assurance and Critical Illness cover.

Get some Tech: Deals on various gadgets including Wearables, Tablets and Laptops.

Getting around: Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover.

Supporting you back to work: Return to work programme after maternity leave.

About Ageas

We are one of the largest car and home insurers in the UK. Our People help Ageas to be a thriving, creative and innovative place to work. We show this in the service we provide to over four million customers.

As an inclusive employer, we encourage anyone to apply. We’re a signatory of the Race at Work Charter and Women in Finance Charter, member of iCAN and GAIN. As a Disability Confident Leader, we are committed to ensuring our recruitment processes are fully inclusive. That means if you are applying for a job with us, you will have fair access to support and adjustments throughout your recruitment experience. If the list does not cover the support you need, please contact our Recruitment Team to discuss how they can help. We also guarantee an interview for applicants with a disability who meet the minimum criteria for the role. For more information, please see Ageas Everyone.

We have a zero‑tolerance approach towards any form of harassment during the recruitment process, ensuring that everyone is treated with respect and professionalism.

Our aim is to have great people everywhere in our business and we’re always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we’re open to discussing flexible working, including full‑time, part‑time or job share arrangements. To find out more about Ageas, see About Us.

Want to be part of a Winning Team? Come and join Ageas.

Click on the ‘Apply button’ to be considered.

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