Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead UX design and enhance customer experiences through insightful strategies.
- Company: Join a dynamic team at Ageas, focused on customer-centric innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Shape the future of customer experience and make a real impact.
- Qualifications: Proven leadership in design and customer insight with strong communication skills.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
The predicted salary is between 85000 - 105000 ÂŁ per year.
We're looking for a collaborative and forward thinking Head of CX Insight & Design to shape how we understand, design and improve experiences for our customers. In this role, you will develop our customer insight capability, guide human centred design across value streams, and ensure our product and service journeys are built on strong evidence, clear intent and a consistently high quality bar. You'll empower teams with meaningful insight, champion great design, and help turn customer understanding into action.
Main Responsibilities:
- Lead UX design of endâtoâend customer journeys across value streams
- Champion humanâcentred design to solve complex challenges
- Coach and support designers embedded in product squads and Value Streams
- Guide stakeholders on experience tradeâoffs and priorities
- Drive insight generation through VoC, research programmes and other sources of insight
- Embed research and journey insight into product decisions in our operating model
- Partner with analytics to connect holistic customer insight
- Strengthen Consumer Duty evidence and journey governance
- Support experimentation and A/B testing in service teams
Skills and Experience:
- Senior people leadership in design, insight and customer experience
- Strong Voice of Customer and broader customer insight expertise
- Skilled in journey mapping and evidenceâbased storytelling
- Confident working with data and analytics partners
- Influential with product, operations and executive stakeholders
- Experienced in agile, empowered productâteam environments
- Comfortable navigating regulated or riskâsensitive contexts
- Able to drive outcomes without direct delivery ownership
- Skilled at building capability during organisational change
- Strong communicator who brings clarity and direction
To find out more about this role and for information please contact Nathan Tedder. Alternatively, click on the "Apply Button" to be considered.
Head of CX Insight & Design in Eastleigh employer: Ageas
Contact Detail:
Ageas Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Head of CX Insight & Design in Eastleigh
â¨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Ageas or esure. A friendly chat can open doors and give you insider info about the company culture and what they really value.
â¨Tip Number 2
Prepare for the interview by diving deep into their customer experience strategies. Show us that you understand their approach to human-centred design and how you can contribute to enhancing it. Bring examples of your past successes!
â¨Tip Number 3
Donât just talk about your skills; demonstrate them! If you have a portfolio or case studies, bring them along to showcase your journey mapping and storytelling abilities. We love seeing real-life applications of your expertise.
â¨Tip Number 4
Apply through our website! Itâs the best way to ensure your application gets seen. Plus, it shows us youâre genuinely interested in being part of our team. Donât miss out on this opportunity!
We think you need these skills to ace Head of CX Insight & Design in Eastleigh
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV speaks directly to the Head of CX Insight & Design role. Highlight your experience in customer insight and design, and donât forget to showcase any leadership roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how your skills align with our mission. Be genuine and let your personality come through â we love to see that!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your expertise in human-centred design and customer insights. Use metrics where possible to show the impact of your work â numbers speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows youâre keen to join our team at StudySmarter!
How to prepare for a job interview at Ageas
â¨Know Your Customer Insights
Make sure youâre well-versed in the latest trends and methodologies in customer insight. Familiarise yourself with Voice of Customer (VoC) strategies and be ready to discuss how youâve used data to drive design decisions in your previous roles.
â¨Showcase Your Design Thinking
Prepare to talk about your experience with human-centred design. Bring examples of how you've led UX design projects, particularly those that involved journey mapping and evidence-based storytelling. This will demonstrate your ability to champion great design.
â¨Engage with Stakeholders
Think about how youâve influenced product and operational stakeholders in the past. Be ready to share specific instances where youâve guided teams through experience trade-offs and prioritised customer needs effectively.
â¨Demonstrate Leadership Skills
As a senior leader, itâs crucial to show your capability in coaching and supporting teams. Prepare anecdotes that highlight your leadership style, especially in agile environments, and how youâve built capabilities during organisational change.