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- Tasks: Lead customer-focused initiatives and drive positive change across the business.
- Company: Join Ageas, a forward-thinking insurance company dedicated to customer advocacy.
- Benefits: Enjoy flexible working, competitive salary, and generous holiday allowance.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Be the voice of the customer and make a real impact on their experience.
- Qualifications: Strong communication skills and a passion for customer improvement.
The predicted salary is between 41200 - 61800 £ per year.
Target Start Date: ASAP
Contract Type: 6 Month Secondment
Salary Range: £41,200 - £61,800 Dependent on Experience
Location: Eastleigh/Bournemouth/Gloucester
Closing Date for applications: Thursday 5th February
Role Overview: Ageas’s purpose is to understand people and simplify insurance forms. The Customer Champion Manager will be integral to delivering this strategy by working across the business spectrum, up to and including the UK Executive Team, Directors and Board.
Main Responsibilities:
- Using the approach defined by the Customer Challenger Champion through reviews, constantly challenge existing processes and practices across the business to identify areas for improvement and drive positive change for customers.
- Proactively identify opportunities to learn from and utilise external sources to help Ageas leverage good practice and anticipate changes in the macro environment.
- Act as the voice of the customer within the organisation, representing their needs and expectations in all decision‑making processes.
- Collaborate with all departments, including Claims, Customer Operations, Distribution, Underwriting etc, to ensure a seamless and consistent customer experience.
- Understand and analyse customer feedback and data to identify trends and areas for customer improvement.
Skills and Experience:
- A passion for exploring areas of interest that result in narrating critical stories to provide a mix of qualitative and quantitative evidence that supports influencing others.
- A strategic thinker who always questions the ‘why’ to make sure the reasoning is meaningful. Challenging traditional thinking and putting the customer at the heart of decisions.
- Must be commercially astute, although this is a customer focussed role, being strategically mindful of balancing commercial and customer needs to achieve the strategic goals of the business will be required for stakeholder positioning.
- Excellent communication and interpersonal skills. Must have the ability to work collaboratively with cross‑functional teams.
- Must have a passion for customer advocacy and continuous improvement.
Benefits:
- Flexible Working – Smart Working at Ageas gives employees flexibility around location (within the UK) and, for many roles, flexibility within the working day to manage other commitments.
- Part‑time, job‑share and minimum 35 days holiday (inc.
Customer Champion Manager in Eastleigh employer: Ageas
Contact Detail:
Ageas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Champion Manager in Eastleigh
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ageas on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Champion Manager.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer advocacy and strategic thinking. We should be ready to share examples of how we've challenged processes in previous roles to improve customer experiences.
✨Tip Number 3
Show off our passion for customers! During interviews, we can highlight specific instances where we've put the customer first and how that led to positive outcomes. This will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re serious about joining the Ageas team.
We think you need these skills to ace Customer Champion Manager in Eastleigh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Champion Manager role. Highlight your experience in customer advocacy and any relevant projects that showcase your strategic thinking. We want to see how you can bring value to our team!
Showcase Your Passion: Let your enthusiasm for customer experience shine through! Share examples of how you've championed customer needs in previous roles. We love candidates who are genuinely passionate about making a difference for customers.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ageas
✨Know Your Customer Advocacy
Make sure you understand what it means to be a customer champion. Research Ageas’s approach to customer advocacy and think about how you can contribute to their mission. Be ready to share examples of how you've put customers first in your previous roles.
✨Prepare for Strategic Questions
As a strategic thinker, you'll likely face questions that challenge your reasoning. Prepare to discuss why certain processes should change and how those changes can benefit both the customer and the business. Use specific examples from your experience to back up your points.
✨Showcase Your Collaborative Spirit
This role requires working with various departments, so be prepared to discuss how you've successfully collaborated in the past. Think of instances where you’ve worked cross-functionally to improve customer experiences and be ready to share those stories.
✨Analyse Customer Feedback
Demonstrate your ability to analyse customer feedback and data. Bring examples of how you've used customer insights to drive improvements in previous roles. This will show that you can effectively represent the voice of the customer within the organisation.