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- Tasks: Lead customer experience strategies and enhance operational resilience across various brands.
- Company: A leading UK insurer with a focus on customer satisfaction.
- Benefits: Flexible working options and substantial benefits for a balanced lifestyle.
- Why this job: Shape customer journeys and make a real difference in customer experience.
- Qualifications: Strong leadership skills and a proven track record in customer-focused programmes.
- Other info: Join a dynamic team dedicated to enhancing customer support and resilience.
The predicted salary is between 43200 - 72000 £ per year.
A leading UK insurer is seeking a Head of Customer Experience, Support and Resilience to lead customer experience enhancement and operational resilience strategies. This role involves shaping customer journeys, managing training initiatives, and ensuring compliance with regulatory frameworks across various brands.
The successful candidate will have strong leadership and stakeholder management skills, alongside a proven track record in delivering customer-focused programmes. Flexible working options and substantial benefits are offered.
Senior CX, Support & Resilience Leader in Bournemouth employer: Ageas
Contact Detail:
Ageas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CX, Support & Resilience Leader in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its customer experience strategies. Show them you’re not just another candidate; demonstrate your passion for enhancing customer journeys and operational resilience.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led customer-focused programmes in the past. This will help you stand out and show your leadership capabilities.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Senior CX, Support & Resilience Leader in Bournemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the role of Head of Customer Experience. Highlight your leadership and stakeholder management skills, as well as any relevant customer-focused programmes you've delivered.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about enhancing customer experience and how your background makes you the perfect fit for this role. Be sure to mention specific strategies you've implemented in the past.
Showcase Your Achievements: When detailing your experience, focus on quantifiable achievements. Did you improve customer satisfaction scores or streamline processes? Numbers speak volumes, so let us know how you've made a difference in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Ageas
✨Know the Company Inside Out
Before your interview, make sure you research the insurer thoroughly. Understand their values, recent initiatives in customer experience, and any challenges they face. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Senior CX, Support & Resilience Leader, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully led teams or projects, particularly those that enhanced customer journeys or operational resilience.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage stakeholder relationships. Think of specific situations where you had to navigate complex customer issues or compliance challenges, and be ready to discuss your approach and outcomes.
✨Highlight Your Training Initiatives Experience
Since the role involves managing training initiatives, be prepared to talk about your experience in this area. Discuss how you've developed training programmes that improved customer service or compliance, and the impact these had on the organisation.
