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- Tasks: Lead customer experience initiatives and enhance service standards across multiple brands.
- Company: A leading UK insurer known for innovation and accountability.
- Benefits: Competitive salary, flexible hours, and a culture that values your input.
- Why this job: Shape the future of customer experience in a dynamic and supportive environment.
- Qualifications: Proven leadership skills and excellent communication abilities.
- Other info: Join a team that prioritises innovation and offers career growth opportunities.
The predicted salary is between 43200 - 72000 £ per year.
A leading UK insurer is seeking a qualified Head of Customer Experience, Support & Resilience. This position focuses on enhancing service standards across various brands while developing operational strategies. The ideal candidate will demonstrate strong leadership in customer-focused initiatives and possess excellent communication skills. Competitive salary and flexible working options are available, fostering a culture of innovation and accountability.
Head of Customer Experience & Resilience — Flexible Hours in Bournemouth employer: Ageas
Contact Detail:
Ageas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Experience & Resilience — Flexible Hours in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent projects. Tailor your answers to show how your experience aligns with their goals, especially in enhancing customer experience and resilience.
✨Tip Number 3
Practice your communication skills! Whether it’s through mock interviews or casual chats with friends, being able to articulate your thoughts clearly is key, especially for a leadership role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly shows your enthusiasm for the role. Let’s get you that Head of Customer Experience position!
We think you need these skills to ace Head of Customer Experience & Resilience — Flexible Hours in Bournemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Customer Experience role. Highlight your leadership in customer-focused initiatives and any relevant operational strategies you've developed.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing service standards and how your communication skills can contribute to our culture of innovation and accountability.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples to demonstrate how you've improved customer experience or resilience in previous roles. Numbers and metrics can really make your application stand out.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Ageas
✨Know the Company Inside Out
Before your interview, dive deep into the insurer's values, mission, and recent initiatives. Understanding their approach to customer experience will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've led customer-focused initiatives in the past. Highlight your ability to inspire teams and drive change, as this role requires strong leadership in enhancing service standards across various brands.
✨Communicate Clearly and Confidently
Since excellent communication skills are a must for this position, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewer to follow your examples.
✨Emphasise Innovation and Accountability
Be ready to discuss how you've fostered a culture of innovation in previous roles. Share instances where you've taken accountability for outcomes, as this aligns with the company's focus on creating a resilient customer experience.
