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- Tasks: Lead cross-functional teams to transform service delivery and improve customer outcomes.
- Company: Join a dynamic team at esure & Ageas, leaders in the insurance industry.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact in a senior role driving innovation and change.
- Qualifications: Proven leadership in transformation programmes and experience in Agile frameworks.
- Other info: Hybrid working model with a focus on continuous improvement and collaboration.
The predicted salary is between 110000 - 140000 ÂŁ per year.
We are looking for a Service Lead Delivery Manager to join our wider Change and Transformation team on a permanent basis. This senior leadership role supports the Service Value Stream, with accountability for delivering the Amazon Connect and App portfolios across our Service function. You’ll lead cross‑functional squads to drive service transformation, embed strong governance, modern ways of working, and deliver measurable improvements in customer and operational outcomes within a regulated environment. This role is open across all esure and AGEAS locations on a hybrid working model.
Main Responsibilities
- Lead day‑to‑day delivery across the Service value stream, with accountability for the Amazon Connect & App portfolios.
- Act as a trusted deputy to the Service Value Stream Sponsor, driving pace, progress and accountability.
- Lead and coach multiple cross‑functional squads, aligning priorities and removing blockers.
- Manage escalations, risks and dependencies to ensure successful roadmap delivery.
- Own resource capacity planning and manage allocated people and non‑people budgets.
- Partner with Tech Leads and Lead Product Owners to evolve and deliver the Service product roadmap.
- Champion Agile ways of working and drive continuous improvement across squads.
- Establish governance, financial tracking and benefits realisation processes with key stakeholders.
Skills and experience
- Extensive delivery leadership experience within large‑scale transformation programmes in a regulated industry.
- Proven people leadership across cross‑functional, multi‑disciplinary teams.
- Strong experience operating within Agile delivery frameworks.
- Experience managing third‑party suppliers and delivering commercial outcomes.
- Confidence operating in fast‑paced, high‑demand environments with competing priorities.
- Strong stakeholder management skills, including senior leadership engagement.
- Experience delivering change within financial services (insurance experience desirable).
- Exposure to technology replatforming or digital modernisation programmes.
Service Lead Delivery Manager in Banstead employer: Ageas
Contact Detail:
Ageas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Lead Delivery Manager in Banstead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at esure or Ageas. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to service delivery and transformation. We recommend using the STAR method to structure your answers – it helps you showcase your experience effectively!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've led cross-functional teams and managed projects in fast-paced environments. Highlight specific examples that demonstrate your ability to drive change and deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Service Lead Delivery Manager in Banstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Lead Delivery Manager. Highlight your experience in delivery leadership and transformation programmes, especially in regulated environments. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've led cross-functional teams and driven service transformation in the past. We love a good story!
Showcase Your Agile Experience: Since we're all about Agile ways of working, make sure to highlight your experience with Agile frameworks. Tell us about the squads you've led and how you've championed continuous improvement. This will really catch our eye!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, we can't wait to hear from you!
How to prepare for a job interview at Ageas
✨Know Your Stuff
Make sure you understand the ins and outs of the Service Lead Delivery Manager role. Familiarise yourself with Amazon Connect, App portfolios, and Agile methodologies. This will help you speak confidently about how your experience aligns with the job requirements.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading cross-functional teams and managing transformation programmes. Be ready to discuss how you've driven accountability and progress in previous roles, especially in regulated environments.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage risks and dependencies. Think of specific situations where you've successfully navigated challenges and how you can apply those experiences to this role.
✨Engage with Stakeholders
Demonstrate your strong stakeholder management skills by discussing how you've engaged with senior leadership and other key stakeholders in the past. Highlight your approach to building relationships and ensuring alignment on priorities.