Lead Delivery Manager - Service in Reigate

Target Start Date: ASAP

Contract Type: Permanent, Part Time, Full Time, Job Share option available

Salary Range: Dependent on experience

Location: Hybrid - Any Ageas UK office

Closing Date for applications: Wednesday 22nd April

Responsibilities

• Lead day‑to‑day delivery across the Service value stream, with accountability for the Amazon Connect & App portfolios.
• Act as a trusted deputy to the Service Value Stream Sponsor, driving pace, progress and accountability.
• Lead and coach multiple cross‑functional squads, aligning priorities and removing blockers.
• Manage escalations, risks and dependencies to ensure successful roadmap delivery.
• Own resource capacity planning and manage allocated people and non‑people budgets.
• Partner with Tech Leads and Lead Product Owners to evolve and deliver the Service product roadmap.
• Champion Agile ways of working and drive continuous improvement across squads.
• Establish governance, financial tracking and benefits realisation processes with key stakeholders.

Qualifications

• Extensive delivery leadership experience within large‑scale transformation programmes in a regulated industry.
• Proven people leadership across cross‑functional, multi‑disciplinary teams.
• Strong experience operating within Agile delivery frameworks.
• Experience managing third‑party suppliers and delivering commercial outcomes.
• Confidence operating in fast‑paced, high‑demand environments with competing priorities.
• Strong stakeholder management skills, including senior leadership engagement.
• Experience delivering change within financial services (insurance experience desirable).
• Exposure to technology replatforming or digital modernisation programmes.

Benefits

• Flexible Working – Smart Working @ Ageas provides flexibility around location and within the working day.
• Minimum of 35 days holiday (inc. bank holidays) with the ability to buy and sell days.
• Dental Insurance, Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness coverage.
• Mental Health First Aiders and Well‑Being Activities – Mindfulness.
• 50% off esure and Sheilas’ Wheels motor and home insurance, Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.
• Well‑being activities, mindfulness sessions, Sports and Social Club events and more.
• Eligibility for maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non‑pregnant parent/co‑adopter at 8 weeks’ full pay.
• Partner Life Assurance and Critical Illness cover.
• Deals on various gadgets including Wearables, Tablets and Laptops.
• Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover.
• Return to work programme after maternity leave.

Equal Employment Opportunity & Inclusion

We are an inclusive employer and encourage anyone to apply. We are a signatory of the Race at Work Charter and Women in Finance Charter, and a member of iCAN and GAIN. As a Disability Confident Leader, we are committed to ensuring our recruitment processes are fully inclusive. We guarantee an interview for applicants with a disability who meet the minimum criteria for the role. If the list does not cover the support you need, please contact our Recruitment Team to discuss how they can help. We have a zero‑tolerance approach towards any form of harassment during the recruitment process, ensuring that everyone is treated with respect and professionalism.

Recruitment Scam Alert

We are aware of fraudulent activity whereby individuals are being contacted with fake job offers claiming to be from Ageas. These scams may include offers of high hourly pay and requests for upfront payments or deposits. Ageas will never ask for money at any stage of the recruitment process. Communication will only come from verified Ageas email addresses. If you are unsure about the legitimacy of a job offer or communications you are receiving, contact recruitment@ageas.co.uk with the subject FRAUD.