At a Glance
- Tasks: Guide customers through complex property claims with empathy and expertise.
- Company: Join Ageas, a forward-thinking insurance company prioritising customer advocacy.
- Benefits: Enjoy flexible working, generous holiday, health perks, and career development opportunities.
- Other info: Inclusive hiring practices and support for all applicants.
- Why this job: Make a real difference in people's lives while achieving work-life balance.
- Qualifications: Experience in complex property claims and a passion for customer service required.
The predicted salary is between 40000 - 60000 £ per year.
As part of our ongoing growth, we’re looking for Senior and experienced Claims Technical Professionals who understand the challenges our customers and teams face when dealing with complex property claims. In this role, you’ll ensure that every customer receives the guidance, expertise, and reassurance they need to navigate the claims process smoothly. You will collaborate with specialists, uphold high standards, and work with integrity to deliver fair resolutions—because at Ageas, doing right by our customers is what matters most. If you have experience in managing complex property claims and a passion for customer advocacy, we’d love to hear from you. You may come from an adjusting, surveying, or construction background in the insurance industry but look for a role that offers better work‑life balance and company benefits.
Responsibilities
- Strong customer empathy and working knowledge of regulation including TCF and FOS outcomes.
- Supporting the departmental execution of focused claims indemnity initiatives.
- Delegated authority – influencing process within and outside of DA arrangements for the Ageas supply chain; supporting audits to optimise workflow, satisfy adherence, and inform arrangements between Ageas and SN partners.
- Develop and support claims‑handling interventions where derailment or spend deterioration occurs, keeping close to dissatisfaction and root‑cause analysis to drive improved outcomes.
- Identify and address supplier performance issues case‑by‑case and drive organic behavioural improvement in conjunction with the Supplier Relationship Managers.
Qualifications
- Significant experience of complex property claims handling for an insurer or an adjusting firm/Managing General Agent.
- Member of or working toward CII, CIOB, RICS professional qualifications, or a desire to do so unless you possess exceptional property claims experience.
- Strong building pathology knowledge including Schedule of Rates, producing/reviewing tenders, and Joint Contracts Tribunal experience desired.
- Experience of process and operational improvement programmes beneficial.
- CII or CILA qualifications desired or working toward.
Benefits
- Flexible Working – Smart Working at Ageas gives employees flexibility around location (within the UK) and, for many of our roles, flexibility within the working day to manage other commitments. We also offer all our vacancies part‑time/job‑share options and a minimum of 35 days holiday (inc. bank holidays) with the ability to buy and sell days.
- Health & Well‑Being – Dental Insurance, Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well‑Being activities including mindfulness.
- Wealth – 50% off esure and Sheilas' Wheels motor and home insurance, Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.
- Work‑related Activities – Well‑being activities, mindfulness sessions, Sports and Social Club events and more.
- Family – Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non‑pregnant parent/co‑adopter at 8 weeks’ full pay.
- Partner – Life Assurance and Critical Illness cover.
- Tech – Deals on various gadgets including Wearables, Tablets and Laptops.
- Transport – Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover.
- Return‑to‑Work Programme after maternity leave.
Equal Opportunity & Inclusive Hiring
As an inclusive employer, we encourage anyone to apply. We’re a signatory of the Race at Work Charter and Women in Finance Charter, members of iCAN and GAIN, and a Disability Confident Leader. We are committed to ensuring our recruitment processes are fully inclusive. That means you will have fair access to support and adjustments throughout your recruitment experience. If the list does not cover the support you need, please contact our Recruitment Team to discuss how they can help. We also guarantee an interview for applicants with a disability who meet the minimum criteria for the role. For more information, please see Ageas Everyone. We have a zero‑tolerance approach towards any form of harassment during the recruitment process, ensuring that everyone is treated with respect and professionalism.
Buildings Consultant in Eastleigh employer: Ageas UK
At Ageas, we pride ourselves on being an exceptional employer, offering a flexible working environment that promotes work-life balance and personal well-being. Our commitment to employee growth is evident through our support for professional qualifications and a comprehensive benefits package, including generous holiday allowances and health initiatives. Located in Eastleigh, our inclusive culture fosters collaboration and integrity, ensuring that every team member feels valued and empowered to make a meaningful impact in the claims process.
StudySmarter Expert Advice🤫
We think this is how you could land Buildings Consultant in Eastleigh
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Ageas UK, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Buildings Consultant at Ageas UK.
We think you need these skills to ace Buildings Consultant in Eastleigh
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Ageas UK
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
