At a Glance
- Tasks: Help customers navigate complex property claims with empathy and expertise.
- Company: Join Ageas, a leading UK insurer with a supportive culture.
- Benefits: Enjoy flexible working, 35+ days holiday, and comprehensive health support.
- Other info: Hybrid work options and excellent career growth opportunities await you.
- Why this job: Make a real difference in people's lives during stressful times.
- Qualifications: Experience in complex property claims and a passion for customer advocacy.
The predicted salary is between 40000 - 60000 £ per year.
At Ageas, we put our customers first. When disaster strikes, we know that a property claim isn’t just paperwork—it’s a time of stress, disruption, and uncertainty. That’s why we go beyond processing claims; we care about providing a fair, supportive, and expert-led experience every step of the way.
As part of our ongoing growth, we’re looking for Senior and experienced Claims Technical Professionals who understand the challenges our customers and teams face when dealing with complex property claims. In this role, you'll ensure that every customer receives the guidance, expertise, and reassurance they need to navigate the claims process smoothly. You will collaborate with specialists, uphold our high standards, and work with integrity to deliver fair resolutions—because at Ageas, doing right by our customers is what matters most.
If you have experience in managing complex property claims and a passion for customer advocacy, we’d love to hear from you. You may be from an adjusting, surveying or construction background in the insurance industry but tired of long hours, a poor work-life balance and poor company benefits. Our award-winning teams full of great people underpinned by our unique culture help us stand out from the market.
As such, Ageas Insurance are looking for a Claims Buildings Consultant, with extensive experience in loss analysis, as well as a strong understanding of insurance industry scoping tools and technology for loss validation, triage and settlement optimisation.
As a Claims Buildings Consultant, you will provide technical support and referral assistance to Technical Leads and Senior Claims Handlers, supporting technical capability and governance, gathering insights through referrals, targeted file reviews, escalated case support. You will use supply chain performance insight to support the smooth delivery of customer and business outcomes in real time for Ageas customers and teams.
Main Responsibilities:
- Strong customer empathy and working knowledge of regulation including TCF and FOS outcomes.
- Supporting the departmental execution of focused claims Indemnity initiatives.
- Delegated Authority – Influencing process within and out with DA arrangements for Ageas supply chain.
- Supporting audits to optimise workflow, satisfy adherence and inform arrangements between Ageas and SN partners.
- Develop and support claims handling interventions where derailment or spend deterioration occurs keeping close to dissatisfaction and root cause analysis to drive improved outcomes.
- Identify and address supplier performance issues case-by-case and drive organic behavioural improvement in conjunction with the Supplier Relationship Managers.
Skills and Experience:
- Significant experience of complex property claims handling for an Insurer or an Adjusting firm/Managing General Agent.
- Member of or working towards CII, CIOB, RICS professional qualifications, or a desire to do so unless you possess exceptional property claims experience.
- Strong building pathology knowledge including Schedule of Rates, producing/reviewing tenders, and Joint Contracts Tribunal experience desired.
- Experience of process and operational improvement programmes beneficial.
- CII or CILA qualifications desired or working towards.
At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve Top Employer status in the UK. Here are some of the benefits you can enjoy at Ageas:
- Flexible Working - Smart Working @ Ageas gives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares.
- A minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.
- Supporting your Health - Dental Insurance, Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Mindfulness.
- Supporting your Wealth - 50% off esure and Sheilas’ Wheels motor and home insurance, Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.
- Supporting you at Work - Well-being activities, mindfulness sessions, Sports and Social Club events and more.
- Supporting you and your Family - Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay.
- Benefits for Them - Partner Life Assurance and Critical Illness cover.
- Get some Tech - Deals on various gadgets including Wearables, Tablets and Laptops.
- Getting around - Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover.
- Supporting you back to work - Return to work programme after maternity leave.
About Ageas: We are one of the largest car and home insurers in the UK. Our People help Ageas to be a thriving, creative and innovative place to work. We show this in the service we provide to over four million customers. As an inclusive employer, we encourage anyone to apply. We’re a signatory of the Race at Work Charter and Women in Finance Charter, member of iCAN and GAIN. As a Disability Confident Leader, we are committed to ensuring our recruitment processes fully inclusive. That means if you are applying for a job with us, you will have fair access to support and adjustments throughout your recruitment experience. If the list does not cover the support you need, please contact our Recruitment Team to discuss how they can help. We also guarantee an interview for applicants with a disability who meet the minimum criteria for the role.
Our aim is to have great people everywhere in our business and we’re always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we’re open to discussing flexible working, including full-time, part-time or job share arrangements.
Buildings Consultant employer: Ageas UK
Ageas UK is an excellent employer, offering a dynamic work environment in Eastleigh that fosters professional growth and development. With a strong focus on innovation and collaboration, employees benefit from the use of leading tools like Collibra and Databricks, while enjoying a hybrid work model that promotes work-life balance. Join us to be part of a team that values your contributions and supports your career aspirations in data governance.
StudySmarter Expert Advice🤫
We think this is how you could land Buildings Consultant
✨Hit Up Local Insurance Events
Get yourself to local insurance meetups or networking events! These are goldmines for part-time positions, plus you get to connect with industry professionals who might just know about openings at places like Ageas UK. Don’t forget to chat up everyone – you never know who might have the inside track!
✨Join Insurance Communities
Dive into insurance forums or online communities. Places like LinkedIn groups or even specialty sites related to insurance are perfect for finding part-time gigs. Ask questions, share your goals, and let folks know you’re on the lookout – community members often share job leads that aren’t advertised widely.
✨Consider Remote Opportunities
Part-time roles can sometimes be remote, which opens up even more doors. Check out remote job boards specifically for insurance roles or on company websites like Ageas UK. You’d be surprised at how flexible some insurers are with part-time work!
✨Polish Your Cover Letter and Apply Directly
When you find a gig that’s a good fit, don’t just submit a standard application – tailor your cover letter to highlight your relevant skills and enthusiasm for the insurance industry. And hey, be sure to apply through our website! We love seeing strong candidates taking that extra step.
We think you need these skills to ace Buildings Consultant
Some tips for your application 🫡
Highlight Your Insurance Knowledge:When applying for a part-time role in insurance, make sure to showcase any relevant knowledge or experience you have. This could include coursework, internships, or even personal projects related to risk assessment. The more you can emphasise your understanding of insurance products and principles, the better!
Tailor Your CV to Stand Out:Your CV should reflect not only your work history but also any certifications or courses you’ve completed in the insurance field. If you have any industry-specific qualifications such as CII (Chartered Insurance Institute), be sure to include them. Customise your CV for the role at Ageas UK by focusing on skills like communication and analytical thinking.
Express Your Availability and Flexibility:As you’re applying for a part-time position, it’s important to be clear about when you can work. Mention your availability in your cover letter to ensure Ageas UK knows you’re ready to jump in and assist their team. Flexibility can be a big plus in this industry!
Show Your Willingness to Learn:In your application, don’t hesitate to express your eagerness to grow within the insurance field. Highlight any ways you've actively sought to learn more about the industry, whether through courses, workshops, or reading up on the latest trends. This shows your commitment and can make your application pop!
How to prepare for a job interview at Ageas UK
✨Understand the Technical Basics
Make sure you're up to speed with the basic concepts of insurance, like risk assessment, policy types, and claims processing. We can’t stress enough how important it is to demonstrate that you grasp these fundamentals, as they often come up in interviews for roles like Buildings Consultant at Ageas UK.
✨Showcase Your Customer Service Skills
In the insurance industry, interaction with clients is key. Be prepared to share examples of how you’ve handled customer queries or complaints, especially in a part-time capacity. We want to see that you can build rapport and deliver clear explanations—this can make or break your chances at Ageas UK.
✨Prepare for Scenario-Based Questions
You might face questions that put you in specific situations, e.g., 'How would you handle a dissatisfied customer?' Practice thinking through these scenarios so you can showcase your problem-solving skills and customer service knowledge fluidly when asked during the interview.
✨Flexibility and Availability is Key
As a part-time candidate, it's crucial to be clear about your availability during the interview. We should highlight that we're eager to fit into the team’s schedule while adapting to peak times or unusual circumstances in the insurance sector—show that you're committed to working alongside them effectively.
