Home Claims Technical Expert

At Ageas, we put our customers first. When disaster strikes, we know that a property claim isn’t just paperwork—it’s a time of stress, disruption, and uncertainty. That’s why we go beyond processing claims; we care about providing a fair, supportive, and expert-led experience every step of the way.

We’re looking for Senior and experienced Claims Technical Professionals who understand the challenges our customers and teams face when dealing with complex property claims. In this role, you'll ensure that every customer receives the guidance, expertise, and reassurance they need to navigate the claims process smoothly. You will collaborate with specialists, uphold our high standards, and work with integrity to deliver fair resolutions—because at Ageas, doing right by our customers is what matters most.

If you have experience in managing complex property claims and a passion for customer advocacy, we’d love to hear from you. You may be from an adjusting, surveying or construction background in the insurance industry but tired of long hours, a poor work-life balance and negligible company benefits. Our award-winning teams full of great people underpinned by our unique culture help us stand out from the market.

The Home Claims Technical Expert will ideally have field experience validating and managing claims reinstatement for complex peril such as Escape of water, Fire and subsidence (desired) from an adjusting, surveying or insurer background. As a Home Technical Expert, you will leverage your excellent technical and stakeholder management skills to drive improvement of Ageas’ home claims performance.

Main Responsibilities:

• Advanced technical claims handling in accordance with policy cover, legal liability, departmental fraud, ABI and FCA Guidelines.
• To provide your customers and colleagues with a consistent high-quality service so they can deliver in line with strategy and Ageas Best Practice.
• Ability to interpret and challenge scopes of works and tenders.
• Awareness of Construction Damage Management and building regulations plus Party Wall Act understanding.
• Identify and address supplier performance issues case-by-case and drive organic behavioural improvement in conjunction with the Supplier Relationship Managers.

Skills and Experience:

• Member of or working towards CII, CIOB, RICS professional qualifications, or a desire to do so unless you possess exceptional property claims experience.
• Experience of handling complex claims in the insurance market.
• Strong building pathology knowledge including SoRs, tender exercises and JCT contract experience.
• Make good judgements throughout the claims journey and demonstrate the ability to work under pressure.
• Excellent communication skills, written and verbal, with the capability to write complex letters, reports and recommendations in line with company standards.

At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve Top Employer status in the UK. Here are some of the benefits you can enjoy at Ageas:

• Flexible Working - Smart Working @ Ageas gives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.
• Supporting your Health - Dental Insurance, Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Yoga, Mindfulness.
• Supporting your Wealth - Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.
• Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more.
• Supporting you and your Family - Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay.
• Benefits for Them - Partner Life Assurance and Critical Illness cover.
• Get some Tech - Deals on various gadgets including Wearables, Tablets and Laptops.
• Getting around - Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover.
• Supporting you back to work - Return to work programme after maternity leave.

About Ageas: We are one of the largest car and home insurers in the UK. Our People help Ageas to be a thriving, creative and innovative place to work. We show this in the service we provide to over four million customers. As an inclusive employer, we encourage anyone to apply. We’re a signatory of the Race at Work Charter and Women in Finance Charter, member of iCAN and GAIN. As a Disability Confident Leader, we are committed to creating an inclusive environment for all.